V120:Trio Sync Out Troubleshooting

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gj2000
Posts: 1
Joined: Fri Nov 13, 2020 8:00 am

V120:Trio Sync Out Troubleshooting

Post by gj2000 » Fri Nov 13, 2020 8:06 am

Hello,

I am having a problem with the Sync Out on my V120:Trio. I use the Sync Out recording gate to trigger some external hardware, but it has stopped working. I've used this setup for many months, so I know it typically works reliably. To check the output, I connected a voltmeter to the sync out connector on the I/O-X. I find that the output is always 0V, and the signal does not go high when I start recording. Likewise, if i invert the sync output polarity in Motive, the output stays at 0V and does not invert.

I have tried powering the V120:Trio off and on, and rebooting my computer, neither has helped. I'm running Motive V2.2.0. I've verified my external hardware is still working properly.

Is there anything else I can try, or has the hardware broken somehow?

Thanks!

steven.andrews
NaturalPoint Employee
NaturalPoint Employee
Posts: 590
Joined: Mon Jan 19, 2015 11:52 am

Re: V120:Trio Sync Out Troubleshooting

Post by steven.andrews » Fri Nov 13, 2020 12:28 pm

Hi gj2000,

This sounds like it may be a device issue, so we will likely need to inspect it.

Since you have opened a ticket with our Support team we will work with you there for any further troubleshooting and repair.

Thanks,
Steven
--
Steven Andrews
OptiTrack | Senior Customer Support Engineer
help.naturalpoint.com
support@optitrack.com

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