Tracking Tools 2.4 Beta 1 - Unable to Calibrate

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ThePengoose
Posts: 16
Joined: Thu Mar 18, 2010 6:19 pm

Tracking Tools 2.4 Beta 1 - Unable to Calibrate

Post by ThePengoose »

We recently downloaded the latest Beta version of the tracking tools and were not able to calibrate our system with not even a single stroke of the wand. After several attempts we had to revert to the latest, non-beta version of tracking tools.

As soon as we click "Start Wanding" we immediately receive the red window stating "a camera identifier has changed". This issue has randomly occurred in both the latest version of tracking tools as well as Arena however when it does occur in these versions it generally doesnt happen until after a few minutes of wanding.

We are running on a Windows 7 64-bit machine.
Birch
Posts: 1139
Joined: Thu Jan 30, 2003 5:00 am
Location: Corvallis, Oregon

Re: Tracking Tools 2.4 Beta 1 - Unable to Calibrate

Post by Birch »

Hello,

How many and what type of cameras are used in your system, and are OptiHubs in use as well?

Also, which versions of Tracking Tools 2.4.0 Beta 1 did you try (32 and/or 64 bit)?
beckdo
Posts: 520
Joined: Tue Jan 02, 2007 2:02 pm

Re: Tracking Tools 2.4 Beta 1 - Unable to Calibrate

Post by beckdo »

In your post you mention that a similar issue sometimes occurred in the "latest versions" of Tracking Tools and Arena as well, although less frequently.

* Which exact versions of the software are you referencing when you say "latest"?

* How often would you say that the issue occurred in the versions you reference as "latest"?

* Are there versions of the software which you have never experienced the issue with?
ThePengoose
Posts: 16
Joined: Thu Mar 18, 2010 6:19 pm

Re: Tracking Tools 2.4 Beta 1 - Unable to Calibrate

Post by ThePengoose »

We are using 12, VR100:R2 cameras one of which has the filter switcher.

We tried v2.4.0 Beta 1 - 64 Bit
ThePengoose
Posts: 16
Joined: Thu Mar 18, 2010 6:19 pm

Re: Tracking Tools 2.4 Beta 1 - Unable to Calibrate

Post by ThePengoose »

* Which exact versions of the software are you referencing when you say "latest"?

We use v2.3.3 of Tracking Tools and v1.7.3 of Arena

* How often would you say that the issue occurred in the versions you reference as "latest"?

About 60% of the time, once it does occur if we continue trying to calibrate it happens more frequent to the point that just presenting the wand in the capture area with one quick movement of the wand will produce the error. Version v2.4.0 Beta 1 occurs every time you hit the start wanding button.

The following post has lots of details that I have captured which may or may not be of any use but should have a look.

http://forum.naturalpoint.com/forum/ubb ... #Post50118

* Are there versions of the software which you have never experienced the issue with?

Yes, however the system sat idle of about a year so the last version that did not produce the error would of been many versions ago.
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