Activated Hardware Key shown as not connected

Post Reply
jhchoi21
Posts: 1
Joined: Fri Mar 15, 2013 11:34 pm

Activated Hardware Key shown as not connected

Post by jhchoi21 » Fri Mar 15, 2013 11:51 pm

Image

Hello All,

This is an urgent issue for me. I appreciate your any thought.

I successfully activated Track Tool with hardware key (e.g 122000 ). However, when I open Track Tool software it says "Device (serial # 122000 not connected)." When I open license info window as shown in the attached image, it says hardware key is connected but with different serial # (122009).

I am in trouble now. Did you ever see this kind of errors?

Thanks,

Jang

jolsonsalem
Posts: 323
Joined: Thu Oct 11, 2012 9:18 am

Re: Activated Hardware Key shown as not connected

Post by jolsonsalem » Mon Mar 18, 2013 10:47 am

Can you send an unedited screen shot and a picture of the serial number on the hardware key to support@naturalpoint.com?

Post Reply