Questions concerning Arena crashing when trying to capture

[ddemers7]

Hi everyone,

I am currently using Optitrack Arena version 1.8.6 with 8 cameras (Model V100:R2) and I seem to be having a problem when I try to capture. I have completed the calibration, which I was able to do just fine, and also create the rigid body. However, when I go to open data >open calibration/rigid body files>play/record under the capture heading on the bottom, Arena displays an error message like this:

Runtime error!

Program: C:\Program Files\Optitrack\Arena\Arena.exe

This application has requested the Runtime to terminate in an unusual way. Please contact the application´s support team for more information.

And then the program closes. Every time. Has anyone else had the same problem or can provide any insight on how to fix it?

Thank you,
Dana

[NaturalPoint-Dustin]

Hello,

I am sure we can figure out why you are having this issue. I would like for you to open a ticket with us at:

help.naturalpoint.com

Please include your system specifications.

Best Regards,