Optitrack Licences and Support?

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riley.mocap
Posts: 2
Joined: Wed Nov 20, 2013 1:03 am

Optitrack Licences and Support?

Post by riley.mocap »

Hi,

I am potentially looking to buy a second hand Prime41 system and have the following questions:

- Can I take and use the existing software licences or do I have to purchase a new licence?
- How can I obtain software updates/firmware updates - if applicable?
- Can I obtain support for the system either via this forum or via other methods? Phone/email etc.

Many thanks,

Damien
NaturalPoint-Dustin
Posts: 609
Joined: Tue Mar 19, 2013 5:03 pm

Re: Optitrack Licences and Support?

Post by NaturalPoint-Dustin »

Hello Damien,

Congratulations on your future purchase.

-You can use the existing license.
-Software updates are located on our website. You can download them as they are available and if your license is current. If the license is expired, you can down
-You can obtain support on the forum, phone, and email. We prefer to assist our customers through our trouble ticketing system at help.naturalpoint.com

Best Regards,
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav
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