MarkerSet Labeling

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Panero
Posts: 5
Joined: Tue Dec 12, 2017 7:43 am

MarkerSet Labeling

Post by Panero » Tue Dec 12, 2017 8:13 am

Hi!

I have tried to define a markerset from the assets pane, selecting the marker of interest and the voice "create new markerset from selected markers", as the guide describes (https://v20.wiki.optitrack.com/index.ph ... _MarkerSet).
After these passages, Motive announces that an error occurred and it closes the program.
Could someone give me an help about that problem?

Thanks!

Elisa

steven.andrews
NaturalPoint Employee
NaturalPoint Employee
Posts: 462
Joined: Mon Jan 19, 2015 11:52 am

Re: MarkerSet Labeling

Post by steven.andrews » Tue Dec 12, 2017 12:30 pm

Hello Elisa,

Thank you for sharing this experience.

Could you please reach out to our Support team, directly, so we can look into your crashing?
If you could provide a copy of any Take's you can recreate this crashing with as well as a description of your process, this will help us to troubleshoot with you.

Thanks,
Steven
--
Steven Andrews
OptiTrack | Senior Customer Support Engineer
help.naturalpoint.com
support@optitrack.com

Panero
Posts: 5
Joined: Tue Dec 12, 2017 7:43 am

Re: MarkerSet Labeling

Post by Panero » Wed Dec 13, 2017 1:01 am

Hi Steven,
thank you. If I want to contact the Support team, shall I just send an email to support@optitrack.com or there is a specific process?

Elisa

steven.andrews
NaturalPoint Employee
NaturalPoint Employee
Posts: 462
Joined: Mon Jan 19, 2015 11:52 am

Re: MarkerSet Labeling

Post by steven.andrews » Wed Dec 13, 2017 2:01 pm

My pleasure Elisa,

If you need to reach out to us, feel free to email support@optitrack.com or to visit our Support site at help.naturalpoint.com.

Cheers,
Steven
--
Steven Andrews
OptiTrack | Senior Customer Support Engineer
help.naturalpoint.com
support@optitrack.com

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