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Discussion and Support for the OptiTrack, SmartNav and TrackIR brands by NaturalPoint

MarkerSet Labeling

by Panero » Tue Dec 12, 2017 8:13 am

Hi!

I have tried to define a markerset from the assets pane, selecting the marker of interest and the voice "create new markerset from selected markers", as the guide describes (https://v20.wiki.optitrack.com/index.ph ... _MarkerSet).
After these passages, Motive announces that an error occurred and it closes the program.
Could someone give me an help about that problem?

Thanks!

Elisa
Panero
 
Posts: 5
Joined: Tue Dec 12, 2017 7:43 am

by steven.andrews » Tue Dec 12, 2017 12:30 pm

Hello Elisa,

Thank you for sharing this experience.

Could you please reach out to our Support team, directly, so we can look into your crashing?
If you could provide a copy of any Take's you can recreate this crashing with as well as a description of your process, this will help us to troubleshoot with you.

Thanks,
Steven
--
Steven Andrews
OptiTrack | Senior Customer Support Engineer
help.naturalpoint.com
support@optitrack.com
steven.andrews
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by Panero » Wed Dec 13, 2017 1:01 am

Hi Steven,
thank you. If I want to contact the Support team, shall I just send an email to support@optitrack.com or there is a specific process?

Elisa
Panero
 
Posts: 5
Joined: Tue Dec 12, 2017 7:43 am

by steven.andrews » Wed Dec 13, 2017 2:01 pm

My pleasure Elisa,

If you need to reach out to us, feel free to email support@optitrack.com or to visit our Support site at help.naturalpoint.com.

Cheers,
Steven
--
Steven Andrews
OptiTrack | Senior Customer Support Engineer
help.naturalpoint.com
support@optitrack.com
steven.andrews
NaturalPoint Employee
NaturalPoint Employee
 
Posts: 418
Joined: Mon Jan 19, 2015 11:52 am


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