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single rigid body in middle of volume noise

Posted: Mon Apr 23, 2018 6:01 pm
by johnsonthomasson
We've begun experiencing considerable noise, especially in rotation, in the simplest of tracking circumstances, a single rigid body with 5 markers. We've used our volume for several years and are familiar with the noise that occurs as you approach the edges of the volume, but this is different.

We have 36 Prime 13s on a 20'x40' volume with passive markers. We recently did a thorough re-aiming (the noise started before this). Our calibrations land in the "exceptional" zone. We don't believe this is a sync issue.

We have played with the reconstruction settings and device settings, but haven't found any magical combinations. Does anyone have any suggestions for approaches to identifying the cause of the noise?

Re: single rigid body in middle of volume noise

Posted: Tue Apr 24, 2018 1:12 pm
by steven.andrews
Hi johnsonthomasson,

If you have an unexpired Motive license, you are eligible for Support and could submit a Take for us to look at. We would be happy to help troubleshoot any loss in your tracking quality.

Best,
Steven
--
Steven Andrews
OptiTrack | Senior Customer Support Engineer
help.naturalpoint.com
support@optitrack.com

Re: single rigid body in middle of volume noise

Posted: Wed Apr 25, 2018 9:51 am
by johnsonthomasson
Thanks, Steven. Will send a sample to support.