Discussion and Support for the OptiTrack, SmartNav and TrackIR brands by NaturalPoint

Suggestion for the packaging of the software client

by djtaylor » Tue Jun 14, 2016 8:22 am

Having spent what was far too long debugging the failed install of the driver, much of the issue was because of the way the driver is packed in an msi, nested in an .exe, further nested inside another exe.

The rich information for debugging was only available when installing the actual driver from the raw files, the inf file and gave the obvious clue as to the install failure which rolled back, deleting all the installed files!

Installing it via the all in one exe just masked all the underlying issues and failure of the process.

Therefore please package and make available as follows:-

All in one package at present but then also,
Driver only .msi (nobody needs an exe wrapping an msi these days)
Zip archive with just the driver installation disk components, i.e. .inf, .cat, .sys

Having the last one in particular would have saved me a bunch of time reading msi log, catching the .exe's as they unpacked and then finally grabbing the driver components.
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Joined: Tue Jun 14, 2016 1:27 am

by MikeWitham » Tue Jun 14, 2016 1:55 pm


I've forwarded the request along.

Mike Witham
TrackIR Product Manager
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

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