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TrackIR 5.4 Software Display Problems on Vista

Posted: Fri Jun 24, 2016 8:45 am
by Flexx
Hi there,

I have a strange display error in the new TrackIR 5.4.2 release. It appears that all interactive graphical features are not displaying correctly. I have attached a sceenshot showing an empty 3D view, and in the profiles tab, you can see that -- partially -- the content of the Titles tab is still shown after switching to/from it. Seems like these ares simply aren't painted. I also resized the windows to show that the 3D view shows artifacts from other widgets. Does anyone experience similar problems?

I run an older GeForce GTX 280 on the current driver version 341.95 and DirectX 11.

I might add that my trusty old Version 4.1.036 worked fine.

Cheers,
Flexx

Re: TrackIR 5.4 Software Display Problems on Vista

Posted: Fri Jun 24, 2016 11:21 am
by MikeWitham
Flexx,

Would you be able to send me more of your computer specs? Also, what resolution are you running at?

Regards,

Re: TrackIR 5.4 Software Display Problems on Vista

Posted: Fri Jun 24, 2016 2:24 pm
by Flexx
Hello Mike,

thank you for replying so swiftly. I created another attachment with a full dxdiag output, this should contain all the specs.

I am running my desktop at 2650x1600x32.

I might add that my TrackIR 4 Pro + TrackClip device itself works fine with version 5.4.2.

I'll attach another sceenshot showing the screen right after startup. Again, note the missing display in the axis config section and the missing 3d/feedback display.

Cheers,
Alexander

Re: TrackIR 5.4 Software Display Problems on Vista

Posted: Wed Jun 29, 2016 12:54 pm
by MikeWitham
Flexx,

What happens if you go into the TrackIR location and delete the Settings.xml file before running the software?

Regards,

Re: TrackIR 5.4 Software Display Problems on Vista

Posted: Sat Aug 06, 2016 3:42 pm
by Flexx
Hi Mike,

I renamed my "C:\Program Files (x86)\NaturalPoint\TrackIR5\Settings.xml" to Settings.xml.bak, as well as my "C:\Users\Flexx\AppData\Roaming\NaturalPoint\TrackIR 5" to "TrackIR 5.bak" and started the application (wich didn't run in that Windows session before).

I get the same behaviour, unfortunately.

What's interesting is that I did not get a new Settings.xml in program files, but a new TrackIR directory appeared in my AppData.

Cheers,
Flexx

Re: TrackIR 5.4 Software Display Problems on Vista

Posted: Wed Aug 10, 2016 9:53 am
by MikeWitham
Flexx,

My advice right now would be to remove everything TrackIR. Add/Remove will do most of the work, then manually remove any remaining files from your PC. Reboot and re-install. You shouldn't have Settings in two places and it should re-create it when you close the software. You may even want to go as far as manually removing the NaturalPoint and TrackIR entries in the registry. If you want help with it, or get stuck you can create a ticket with me at help.naturalpoint.com so we can set something up.

Regards,