TrackIR4 not recognized by software

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sundown101
Posts: 4
Joined: Sun Jan 01, 2012 12:37 pm

TrackIR4 not recognized by software

Post by sundown101 » Sun Jan 01, 2012 1:05 pm

Hello. I have a TrackIR4 that I purchased a number of years ago that has sat unused for about a year. I just got a new windows7 computer and wanted to use it again.

I plug the main device into a usb port, and windows loads the drivers and states that the device is functioning properly.

I downloaded version 5.1.3 from the website, clicked on properties and selected run as administrator, and then installed the software.

When I open the software, no device is recognized. The red light is on, and the blue light blinks occasionally.

What steps should I take next?

Thanks In Advance

NaturalPoint - Mike
Posts: 1896
Joined: Tue Feb 01, 2011 8:41 am
Location: Corvallis, OR

Re: TrackIR4 not recognized by software

Post by NaturalPoint - Mike » Mon Jan 02, 2012 11:03 am

Hello -

Does the camera appear in the device manager?

sundown101
Posts: 4
Joined: Sun Jan 01, 2012 12:37 pm

Re: TrackIR4 not recognized by software

Post by sundown101 » Mon Jan 02, 2012 12:33 pm

Mike-

Yes, it is in the device manager as TrackIR4

NaturalPoint - Mike
Posts: 1896
Joined: Tue Feb 01, 2011 8:41 am
Location: Corvallis, OR

Re: TrackIR4 not recognized by software

Post by NaturalPoint - Mike » Tue Jan 03, 2012 10:50 am

Try downloading and installing the TrackIR 4 software, found here.

You shouldn't need to uninstall TrackIR5, they can exist simultaneously.

Is it properly recognized in 4?

sundown101
Posts: 4
Joined: Sun Jan 01, 2012 12:37 pm

Re: TrackIR4 not recognized by software

Post by sundown101 » Tue Jan 03, 2012 11:46 am

I installed the version 4 software. I opened it, and then tried connecting the camera. Still doesn't recognized it.

Then I tried connecting the camera first and then the software, but when I double click on the software icon the program doesn't open.

Tried restarting the computer. Opened the software first, connected the camera and still not recongized. When I went to close the program, I got the program not responding error.
The TrackIR is still in the device manager.

Also, my new monitor is 3D ready and I have Nvidia 3D with IR glasses installed. Is this a problem?

Is there anyway to check if the camera is functional without opening the software? Any other ideas on what next?

Thanks

NaturalPoint - Mike
Posts: 1896
Joined: Tue Feb 01, 2011 8:41 am
Location: Corvallis, OR

Re: TrackIR4 not recognized by software

Post by NaturalPoint - Mike » Tue Jan 03, 2012 3:02 pm

The best way would probably be to see if you can install it on another computer. Would this be possible?

sundown101
Posts: 4
Joined: Sun Jan 01, 2012 12:37 pm

Re: TrackIR4 not recognized by software

Post by sundown101 » Tue Jan 03, 2012 3:13 pm

Can do. Will try it tomorrow.

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