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TrackIR4 not recognized by software
Posted: Sun Jan 01, 2012 1:05 pm
by sundown101
Hello. I have a TrackIR4 that I purchased a number of years ago that has sat unused for about a year. I just got a new windows7 computer and wanted to use it again.
I plug the main device into a usb port, and windows loads the drivers and states that the device is functioning properly.
I downloaded version 5.1.3 from the website, clicked on properties and selected run as administrator, and then installed the software.
When I open the software, no device is recognized. The red light is on, and the blue light blinks occasionally.
What steps should I take next?
Thanks In Advance
Re: TrackIR4 not recognized by software
Posted: Mon Jan 02, 2012 11:03 am
by NaturalPoint - Mike
Hello -
Does the camera appear in the device manager?
Re: TrackIR4 not recognized by software
Posted: Mon Jan 02, 2012 12:33 pm
by sundown101
Mike-
Yes, it is in the device manager as TrackIR4
Re: TrackIR4 not recognized by software
Posted: Tue Jan 03, 2012 10:50 am
by NaturalPoint - Mike
Try downloading and installing the TrackIR 4 software, found
here.
You shouldn't need to uninstall TrackIR5, they can exist simultaneously.
Is it properly recognized in 4?
Re: TrackIR4 not recognized by software
Posted: Tue Jan 03, 2012 11:46 am
by sundown101
I installed the version 4 software. I opened it, and then tried connecting the camera. Still doesn't recognized it.
Then I tried connecting the camera first and then the software, but when I double click on the software icon the program doesn't open.
Tried restarting the computer. Opened the software first, connected the camera and still not recongized. When I went to close the program, I got the program not responding error.
The TrackIR is still in the device manager.
Also, my new monitor is 3D ready and I have Nvidia 3D with IR glasses installed. Is this a problem?
Is there anyway to check if the camera is functional without opening the software? Any other ideas on what next?
Thanks
Re: TrackIR4 not recognized by software
Posted: Tue Jan 03, 2012 3:02 pm
by NaturalPoint - Mike
The best way would probably be to see if you can install it on another computer. Would this be possible?
Re: TrackIR4 not recognized by software
Posted: Tue Jan 03, 2012 3:13 pm
by sundown101
Can do. Will try it tomorrow.