unable to run TrackIr software

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Asqerix
Posts: 3
Joined: Fri Feb 17, 2012 7:56 am

unable to run TrackIr software

Post by Asqerix » Fri Feb 17, 2012 8:02 am

Hi,

i have a TrackIR 4 pro and a AMD Phenom II X4 960T with a Radeon HD 6870 graphic and Windows 7 64x. Whenever i try to start the TrackIR Software, the program immediately quits. I tried several re-installs, both as administrator and normal install. Switching back to the 4.183 software didn't help either.

Any help would be greatly appreciated as i'm starting to get desperate:)

Regards, Asqerix

NaturalPoint - Mike
Posts: 1896
Joined: Tue Feb 01, 2011 8:41 am
Location: Corvallis, OR

Re: unable to run TrackIr software

Post by NaturalPoint - Mike » Fri Feb 17, 2012 4:52 pm

Is there an error message or event in your event log that explains the type of error?

I would recommend contacting our offices during business hours (9am to 5pm pst monday through friday) to arrange for a remote desktop session for further troubleshooting.

Asqerix
Posts: 3
Joined: Fri Feb 17, 2012 7:56 am

Re: unable to run TrackIr software

Post by Asqerix » Sat Feb 18, 2012 12:34 pm

Hi Mike, thank you for your reply.
The error message reads (translated): TrackIR has stopped working. (TrackIR funktioniert nicht mehr (in german). After about 2 seconds i'm back on my desktop then. I'll try to get in touch with your office, can i refer to this thread here?

Asqerix

Asqerix
Posts: 3
Joined: Fri Feb 17, 2012 7:56 am

Re: unable to run TrackIr software

Post by Asqerix » Sat Feb 18, 2012 1:39 pm

For your reference: This forum user seems to have my problem as well.

http://forum.naturalpoint.com/forum/ubb ... 850&page=1

NaturalPoint - Mike
Posts: 1896
Joined: Tue Feb 01, 2011 8:41 am
Location: Corvallis, OR

Re: unable to run TrackIr software

Post by NaturalPoint - Mike » Tue Feb 21, 2012 3:56 pm

Hello -

I have a solution that I can attempt to offer. Please contact support@naturalpoint.com and reference this thread. I can send you an ATI OpenGL dll file that may alleviate the issue for you.

Michael Board
Technical Support Manager
michael@naturalpoint.com

Saccerdos
Posts: 1
Joined: Thu Mar 29, 2012 1:04 pm

Re: unable to run TrackIr software

Post by Saccerdos » Thu Mar 29, 2012 1:08 pm

Hi!
When I try to install the trackIR4 pro on Windows 7-64 bit, I receive this message:
"Error support files
Class not registered"
and it stops the installation.
Any help ,please?

NaturalPoint - Mike
Posts: 1896
Joined: Tue Feb 01, 2011 8:41 am
Location: Corvallis, OR

Re: unable to run TrackIr software

Post by NaturalPoint - Mike » Fri Mar 30, 2012 10:21 am

This is due to an issue with our installer and some versions of windows. There is a fix coming out in an upcoming version of TrackIR next month, however in the meantime I can offer a fix via email. Please contact support@naturalpoint.com with a description of the issue and I will get the solution to you.

GOZR
Posts: 28
Joined: Sat Dec 13, 2003 5:00 am
Location: Berkeley, CA
Contact:

Re: unable to run TrackIr software

Post by GOZR » Thu May 03, 2012 6:11 pm

Hello I'm having the same problem now .. CXfire ATI / W7x64 Plz sebd me the fix as well Thanks

====== error and crash ======

Problem signature:
Problem Event Name: APPCRASH
Application Name: TrackIR5.exe
Application Version: 5.1.0.300
Application Timestamp: 4d82b7da
Fault Module Name: TrackIR5.exe
Fault Module Version: 5.1.0.300
Fault Module Timestamp: 4d82b7da
Exception Code: c0000005
Exception Offset: 00200524
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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GOZR
Posts: 28
Joined: Sat Dec 13, 2003 5:00 am
Location: Berkeley, CA
Contact:

Re: unable to run TrackIr software

Post by GOZR » Thu May 03, 2012 7:00 pm


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