Status says disabled

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stinger
Posts: 10
Joined: Mon Aug 27, 2007 2:57 pm

Status says disabled

Post by stinger » Sun Oct 28, 2012 11:57 pm

I have W7 64 bit. I have the Trackir 4 pro vector expansion. I was working perfect about a month ago. Now I try to start it up and it says that the status is disabled at the bottom of the box. Enable push F9. I push F9 and nothing happens. The camera had 4 red LED's and the upper middle is red. When the trackir is not on, it has a slow flashing blue light at the bottom. I have tried installing the latest version but it crashes every time. The confusing part is that it was all working with this set up. I have tried plugging into other USB ports but nothing. The PC recognizes the camera and says that the device is working properly. This is my second Trackir. I had a 5 and after a year it completely quit working. I was told by your company that nothing could be done and I had to buy another. So I bought the 4. Now it is messing up. Are you going to tell me that I have to buy another one again?

Seth Steiling
Posts: 1366
Joined: Fri Jun 27, 2008 11:29 am
Location: Corvallis, Oregon

Re: Status says disabled

Post by Seth Steiling » Wed Oct 31, 2012 12:39 pm

We'll take care of you, stinger. Would you be able to call in on our support line to work this out? It's a little unclear what's happening, and it might be easier to work it out over the phone or a remote desktop session.

- Seth
Marketing Manager
TrackIR | OptiTrack

stinger
Posts: 10
Joined: Mon Aug 27, 2007 2:57 pm

Re: Status says disabled

Post by stinger » Thu Nov 01, 2012 11:52 pm

Yes I can either way. Depending on if I am at home and not at work. Is the support line available on weekends? Maybe this Saturday?

Seth Steiling
Posts: 1366
Joined: Fri Jun 27, 2008 11:29 am
Location: Corvallis, Oregon

Re: Status says disabled

Post by Seth Steiling » Fri Nov 02, 2012 10:36 am

[quote=stinger]Yes I can either way. Depending on if I am at home and not at work. Is the support line available on weekends? Maybe this Saturday?[/quote]
Unfortunately, we're only open weekdays, 9-5 PST.
Marketing Manager
TrackIR | OptiTrack

stinger
Posts: 10
Joined: Mon Aug 27, 2007 2:57 pm

Re: Status says disabled

Post by stinger » Fri Nov 02, 2012 10:29 pm

I will try to catch you next week during lunch.

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