Blue led on track ir 4

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berniemansell
Posts: 1
Joined: Tue Jan 15, 2013 2:08 am

Blue led on track ir 4

Post by berniemansell »

I have had this track ir 4 for some time now and it has worked great then one day it stopped working for no reason. I uninstalled the software and installed the latest software and the connected the trackir usb. it installs the driver and looks good. but when i move the hat infront of the lense it doesnot detect it. a blue led is flashing on the unit every 5 seconds. no other leds flash. please help?
jolsonsalem
Posts: 323
Joined: Thu Oct 11, 2012 9:18 am

Re: Blue led on track ir 4

Post by jolsonsalem »

A flashing blue LED means that it is in low power mode. Are you using version 4 or 5 of the TrackIR software?
papluh
Posts: 2
Joined: Fri Mar 07, 2014 1:46 am

Re: Blue led on track ir 4

Post by papluh »

same thing happend to me...only blue light flashing in intervals.
system detects the tir a i can easily install,but finally,it does not work.

i use 5.2.2 version
MikeWitham
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: Blue led on track ir 4

Post by MikeWitham »

Hello papluh,

Your TIR unit may not be getting enough power, or it may be a different failure. I would like you to go to help.naturalpoint.com and create a helpdesk ticket with me. I would like to test a few possible solutions and then post the correct one here.

Best regards,
Mike Witham
TrackIR Product Manager
papluh
Posts: 2
Joined: Fri Mar 07, 2014 1:46 am

Re: Blue led on track ir 4

Post by papluh »

1/i will try to measure/change usb cable
2/if it does not help i will put it in the waste basket : =)
MikeWitham
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: Blue led on track ir 4

Post by MikeWitham »

Hello papluh,

Thanks for the update, and please let me know how it goes.
Mike Witham
TrackIR Product Manager
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