Trackir 4 pro no device detected

saveiro1313
Posts: 4
Joined: Tue Feb 05, 2013 1:35 pm

Trackir 4 pro no device detected

Post by saveiro1313 » Tue Feb 05, 2013 2:30 pm

I have been searching for this problem on the forum, but i didn't find anything. I am now with Win7 64x, and all softwares updated. Everytime I try to use my trackir it is dead. the software says no device detected and even when I restart the computer or try unnistaling and instaling again nothing works.
I have tryed with the trackir 4 and 5 softwares.
hope someone find my post in the deep sea and help me fix that
Thanks everyone.

jolsonsalem
Posts: 323
Joined: Thu Oct 11, 2012 9:18 am

Re: Trackir 4 pro no device detected

Post by jolsonsalem » Wed Feb 06, 2013 5:29 pm

A couple quick questions, are you using a USB 2.0 or 3.0 port? And does the TrackIR show up in Device Manager under "NaturalPoint Devices"?

PinkyandBrain
Posts: 4
Joined: Thu Feb 07, 2013 4:58 am

Re: Trackir 4 pro no device detected

Post by PinkyandBrain » Thu Feb 07, 2013 5:18 am

Hi,

same issues on my system.

Using TrackIR4 Pro with the 5.2.1 Final Software.

Software installs fine but it seems that the USB Drivers for the camera do not install correctly, it shows up as an unknown device in the device manager.

Issue occured on Win 7 64bit and i recently updated to Win 8 64bit and still experiencing the same issue.

The point NaturalPoint Devices is missing in device manager.

jolsonsalem
Posts: 323
Joined: Thu Oct 11, 2012 9:18 am

Re: Trackir 4 pro no device detected

Post by jolsonsalem » Thu Feb 07, 2013 6:27 pm

If you try running the installation again does it prompt you to install the drivers?

PinkyandBrain
Posts: 4
Joined: Thu Feb 07, 2013 4:58 am

Re: Trackir 4 pro no device detected

Post by PinkyandBrain » Fri Feb 08, 2013 9:40 am

No it does not ask for Driver Installation.

Already looked into the TrackIR install Folder and there is no Folder named "Drivers" which i can Point the device Manager to.

saveiro1313
Posts: 4
Joined: Tue Feb 05, 2013 1:35 pm

Re: Trackir 4 pro no device detected

Post by saveiro1313 » Fri Feb 08, 2013 2:10 pm

I use 2.0 USB port i tryed in many different ports.
The software looks ok but the trackir itself(camera) is as unknown

jolsonsalem
Posts: 323
Joined: Thu Oct 11, 2012 9:18 am

Re: Trackir 4 pro no device detected

Post by jolsonsalem » Fri Feb 08, 2013 3:50 pm

Can you check to see if you have the folder where the drivers are installed?

If you're running a 64bit version of windows it should be:
C:\Program Files (x86)\NaturalPoint\USB Drivers x64

On 32bit versions of Windows it should be:
C:\Program Files\NaturalPoint\USB Drivers

If either of those folders are present, right click on the Unknown device and choose "Update device driver", choose "Browse my computer for driver software", point it to the correct folder and make sure "Include subfolders" is checked. Click through and it should install the driver.

If those folders aren't present email me at jeff@naturalpoint.com and we can schedule a time to do a remote support session and I'll get in there and take a look at it.

saveiro1313
Posts: 4
Joined: Tue Feb 05, 2013 1:35 pm

Re: Trackir 4 pro no device detected

Post by saveiro1313 » Fri Feb 08, 2013 4:16 pm

Contacting you now sir!

jolsonsalem
Posts: 323
Joined: Thu Oct 11, 2012 9:18 am

Re: Trackir 4 pro no device detected

Post by jolsonsalem » Fri Feb 08, 2013 4:29 pm

Email received :)

saveiro1313
Posts: 4
Joined: Tue Feb 05, 2013 1:35 pm

Re: Trackir 4 pro no device detected

Post by saveiro1313 » Fri Feb 08, 2013 4:47 pm

how to fix it now sir ?

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