Installed update now no device detected

[rpowers46]

I just checked for updates and installed 4.2* which it said I needed.Now when I run TrackIR it says no device detected.Please help.Thanks,Ron

[rpowers46]

It also said I needed to install USB driversX32 which I did and rebooted.Ron

[rpowers46]

Further info.I have TrackIRPro 52803 ver. 4.1.037.Updated to 4.2.039.Device not detected.Moved the Naturalpoint folder to another location and copied my backup to Program files as it was before I updated.Works fine now without update.Ron

[NaturalPoint-Dustin]

Hi Ron,

Thank you for the status update. I checked our website for version differences:

• * Added Windows 8 support
  * Added support for Prepar3d
  * Changed to new installer platform

Could I have your computer specifications?

Best Regards,

[rpowers46]

Win XP Pro service pack 3 ver 2002 Intel Core 2 Quad Q6600 @2.40 GHZ 2.39GHz,1'98 GB ram,GeForce GTX 260..I am presently upgrading to a whole new setup with Win 7 Ultimate GeForce GTX 770 2GB, i7-4770K Haswell 3.5 GHz 8 GB ram.After reading post directly below mine am I going to have a problem?My install disk is Ver 4.1.028.I have a post running about installing on new computer.Thanks,Ron

[NaturalPoint-Dustin]

Hi Ron,

I would install the software directly from our website. You can download 5.2.2 via this link:

http://www.naturalpoint.com/trackir/06- ... nuals.html

If you have any issues please contact us at:

help.naturalpoint.com

Best Regards,

[rpowers46]

OK,Thanks .This will be for TrackIR Pro correct?I had TrackIR4 and now I believe I have Pro because I no longer have the reflectors on a hat.I have the thing mounted on headphones.Ron

[NaturalPoint-Dustin]

Hi Ron,

This can be used with most of our TrackIR devices. You can use this version with the hardware you are using.

Regards,