base snapped no more joy

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uhu_fritzl65
Posts: 1
Joined: Sun Feb 12, 2006 5:00 am
Location: Occupied Tschikago

base snapped no more joy

Post by uhu_fritzl65 » Fri Jan 03, 2014 8:47 pm

hello
i have been using track ir 4 pro for over 6 years now.
due to accident, tripped over USB cable, the base and small shaft which go into the trackir unit snapped... it functions, i just cant seem to position it properly...think of it like a bobble head...
can i get a replacement part sent?
thank you for your time
Fritz

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: base snapped no more joy

Post by MikeWitham » Mon Jan 06, 2014 12:42 pm

Hey Fritz,

Please let me know what you end up doing to fix the issue, and thank you for submitting the ticket at help.naturalpoint.com.
Mike Witham
TrackIR Product Manager

stubbles
Posts: 2
Joined: Sun Jun 29, 2014 10:05 am

Re: base snapped no more joy

Post by stubbles » Sun Jun 29, 2014 10:19 am

The same thing happened to me. I just broke the rest of the stand off, then used that blue putty poster-tac stuff to stick it to my monitor. Works like a charm! :)

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