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base snapped no more joy

Posted: Fri Jan 03, 2014 8:47 pm
by uhu_fritzl65
hello
i have been using track ir 4 pro for over 6 years now.
due to accident, tripped over USB cable, the base and small shaft which go into the trackir unit snapped... it functions, i just cant seem to position it properly...think of it like a bobble head...
can i get a replacement part sent?
thank you for your time
Fritz

Re: base snapped no more joy

Posted: Mon Jan 06, 2014 12:42 pm
by MikeWitham
Hey Fritz,

Please let me know what you end up doing to fix the issue, and thank you for submitting the ticket at help.naturalpoint.com.

Re: base snapped no more joy

Posted: Sun Jun 29, 2014 10:19 am
by stubbles
The same thing happened to me. I just broke the rest of the stand off, then used that blue putty poster-tac stuff to stick it to my monitor. Works like a charm! :)