Software issues prevent full functionality

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Posts: 2
Joined: Sun Jun 29, 2014 10:05 am

Software issues prevent full functionality

Post by stubbles » Sun Jun 29, 2014 10:13 am

I've updated the software to version 5.2.200 (Build 14548) and I'm running a trackIR 4 w/ TrackClip Pro.
When trying to modify curves values for the profile, or accessing any 3D element of the scanner (like the realtime camera tracking image), I get messed up graphical corruption in the software, as if the system cannot render the image box. The windows just duplicate on top of each other, as seen here:


I'm running an GeForce GTX770 on driver version 337.88
My OS is Windows 7 Ultimate SP1

Any help would be greatly appreciated.

NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: Software issues prevent full functionality

Post by MikeWitham » Mon Jun 30, 2014 2:56 pm

Hello Stubbles,

My first thought is a corrupt install. Have you removed and re-installed the software? Does this happen each time you attempt to use the software, or is it an intermittent issue?
Mike Witham
TrackIR Product Manager

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