Track IR 4 w/ Clip Vertical Pan Error

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mRWafflesFTW
Posts: 1
Joined: Fri Aug 01, 2014 8:21 am

Track IR 4 w/ Clip Vertical Pan Error

Post by mRWafflesFTW » Fri Aug 01, 2014 8:33 am

Hey guys,

My Track IR was working fine for the past few weeks as I played Elite:Dangerous, but now when I pan my head up the tracking freaks out and flip my view over. If I look up 1 degree past 60, it freaks out and flips upside down. If I watch the green lights on the camera it appears to happen whenever the bottom light passes past the middle one. How do I fix this and why did this just randomly start happening?

I made a video showing the problem which you can find here. Does anyone have any advice?

NaturalPoint-Dustin
Posts: 612
Joined: Tue Mar 19, 2013 5:03 pm

Re: Track IR 4 w/ Clip Vertical Pan Error

Post by NaturalPoint-Dustin » Tue Aug 05, 2014 11:34 am

Hello,

Have you tried moving your TrackIR? I am sure we can resolve this. Could I have you submit a ticket with us at:

help.naturalpoint.com
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav

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