Track Ir 4 green led goes out during flight IL2 1946

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MAILMAN
Posts: 23
Joined: Fri Jun 22, 2007 5:26 am
Location: Maine, United States

Track Ir 4 green led goes out during flight IL2 1946

Post by MAILMAN » Tue Sep 23, 2014 8:43 pm

Recently while in the middle of a flight the trackir stopped working. The four red led lights stay on as well as the blue "game enhanced" led stays on, but the green led goes out. If I press the key to pause TrackIr the green led turns red. What would cause this led to stop working all of a sudden. No lights behind me. This has happened twice now in two days.

Location of the monitor and tracking head have been in the same location now for several years.

Windows 7 Home Premium
TrackIr 4 using TrackIr 5.2 software
-)-MAILMAN-

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: Track Ir 4 green led goes out during flight IL2 1946

Post by MikeWitham » Wed Sep 24, 2014 12:41 pm

MAILMAN,

It sounds to me like it stops seeing your TrackClip. Are you using the TrackClip PRO or the standard TrackClip? Does this happen during any other game or simulation?

Regards,
Mike Witham
TrackIR Product Manager

MAILMAN
Posts: 23
Joined: Fri Jun 22, 2007 5:26 am
Location: Maine, United States

Re: Track Ir 4 green led goes out during flight IL2 1946

Post by MAILMAN » Wed Sep 24, 2014 7:06 pm

I have the track clip. So far it has happened twice (in the last week) while playing IL-2 Sturmovik 1946. It never happened in the past so this is a new behavior and I have had my TrackIr for a number of years without any problems. The only way to get it restarted is to exit the game, shut down TrackIr software, restart the software and load the game. The only other games I use the TrackIr for is Aces High (no issues yet) and CFS3 which is not currently installed on the computer.
-)-MAILMAN-

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: Track Ir 4 green led goes out during flight IL2 1946

Post by MikeWitham » Thu Oct 02, 2014 1:59 pm

MAILMAN,

Are you still seeing the issue, or did you find out what the problem was?

Regards,
Mike Witham
TrackIR Product Manager

MAILMAN
Posts: 23
Joined: Fri Jun 22, 2007 5:26 am
Location: Maine, United States

Re: Track Ir 4 green led goes out during flight IL2 1946

Post by MAILMAN » Sat Oct 04, 2014 7:00 am

It hasn't happened since I posted the problem so I don't know what caused it. I have had this TrackIr 4 for a lot of years and I never had this phenomenon happen ever and it happened twice in two days.
-)-MAILMAN-

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: Track Ir 4 green led goes out during flight IL2 1946

Post by MikeWitham » Mon Oct 06, 2014 10:05 am

MAILMAN,

Thanks for the reply. Keep me posted if you see it happening again.

Regards,
Mike Witham
TrackIR Product Manager

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