Cannot install 4.1.039 update

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Galand
Posts: 4
Joined: Sat May 02, 2009 5:03 am
Location: Long Island, NY

Cannot install 4.1.039 update

Post by Galand » Sun Nov 02, 2014 2:50 pm

I have 4.1.036 and want to update to 4.0.039 because I have now an 8.1 system. When I launch the installer it goes up to the point "preparing.... please wait" and then stays there forever.
I even cannot close that window except by restarting the system.
Can anyone help?

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: Cannot install 4.1.039 update

Post by MikeWitham » Mon Nov 03, 2014 3:09 pm

Hello Galand,

I have tested the installer here and I am not seeing that error. I would suggest removing the installer, redownloading and running the .exe as an administrator. Please let me know if the error shows up again.

Regards,
Mike Witham
TrackIR Product Manager

Galand
Posts: 4
Joined: Sat May 02, 2009 5:03 am
Location: Long Island, NY

Re: Cannot install 4.1.039 update

Post by Galand » Mon Nov 03, 2014 7:30 pm

Yes, I made another download and it installed correctly.
thanks

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