TIR4 not tracking on new computer

[Sabre57]

TIR4 worked great on my previous computer. After installing and reinstalling several times it's not tracking at all. Here are the particulars.

Symptoms:
No issues with the install of 5.2.2 and 64 bit drivers
Camera detected and S/N listed
Blue led flashes intermittently
4 red centered leds are not illuminated
Using trackclip
Green led not illuminated and no tracking data
Pressing the pause key lights up red led

System:
I5 CPU, 16gb memory
GTX 660 GPU with 3gb memory
Win 7 64
TIR plugged into USB 3 port.

Any help would be appreciated. Thanks

[MikeWitham]

Sabre57,

If you switch the software to display the camera what do you see? Is it catching anything at all?

Regards,

[Sabre57]

Nothing at all. I even turned down the light filter threshold to 30 and still nothing.

[MikeWitham]

Sabre57,

Will you please remove the current TrackIR software and then install an earlier version? I'd like to make sure it isn't an install issue.

Please test it with this version - http://media.naturalpoint.com/software/ ... .Final.exe

Regards,

[Sabre57]

No joy.

- I uninstalled 5.2
- Used CCleaner to address any registry left overs, nothing found
- Rebooted
- Installed 5.1
- Same exact behavior as before
- I did a search for TrackIR in the registry. Not that I know what I'm looking for. I did see
references to both TrackIR 5 and 4. The TIR 4 entries were device, expected this, and device
driver entries. This probably doesn't mean any thing negative just thought I'd mention it.

[MikeWitham]

Sabre57,

Would you please create a ticket with me at help.naturalpoint.com. I'd like to look into a few options and go from there.

Regards,

[Sabre57]

Ticket submitted. Thanks again for your help.

[Sabre57]

Mike,
Just wanted to thank you again for your help on this. At least I know what the issue is.

[MikeWitham]

Sabre57,

I wish I could have done more, but once hardware is the fault. There isn't anything we can do from here. I'm glad I could help.

Regards,

[Frumpus]

I have a similar problem. I have a Trackir4 and the ball cap track-clip that was working alright this morning (although a bit jittery in ARMA3), but then it stopped functioning. Windows 10 Education recognizes as Naturalpoint: TrackIR4 (under device manager). There is a faint red/orange light (solid) at the top of the TIR4, and the lower blue light blinks every 5 seconds. However, when I run the 5.4.1.26786 software, the green light does not come on, and next to "Device", it says, "No device detected."

I reinstalled the software, and still no joy. Please help.

*Note: I installed the same software, and tested it out on my old Windows 7 laptop, and everything works find there, so I don'think there is a problem with the TIR4 hardware.)


My system:
CPU: i5 6600K
Mobo: ASUS ROG Maximus VIII Ranger
GPU: XFX Radeon R9 390 8GB
SSD: Kingston 240GB sata
RAM: G.Skill DDR4-2400 16GB (2x 8GB)
Gaming Gear: CH Products: USB Fighterstick, USB ProThrottle, and USB ProPedals
USB hub: Zonet ZUH2207 - USB 2.0 7-port