TIR4 not tracking on new computer
TIR4 not tracking on new computer
TIR4 worked great on my previous computer. After installing and reinstalling several times it's not tracking at all. Here are the particulars.
Symptoms:
No issues with the install of 5.2.2 and 64 bit drivers
Camera detected and S/N listed
Blue led flashes intermittently
4 red centered leds are not illuminated
Using trackclip
Green led not illuminated and no tracking data
Pressing the pause key lights up red led
System:
I5 CPU, 16gb memory
GTX 660 GPU with 3gb memory
Win 7 64
TIR plugged into USB 3 port.
Any help would be appreciated. Thanks
Symptoms:
No issues with the install of 5.2.2 and 64 bit drivers
Camera detected and S/N listed
Blue led flashes intermittently
4 red centered leds are not illuminated
Using trackclip
Green led not illuminated and no tracking data
Pressing the pause key lights up red led
System:
I5 CPU, 16gb memory
GTX 660 GPU with 3gb memory
Win 7 64
TIR plugged into USB 3 port.
Any help would be appreciated. Thanks
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- Posts: 1477
- Joined: Mon Nov 04, 2013 10:19 am
Re: TIR4 not tracking on new computer
Sabre57,
If you switch the software to display the camera what do you see? Is it catching anything at all?
Regards,
If you switch the software to display the camera what do you see? Is it catching anything at all?
Regards,
Mike Witham
TrackIR Product Manager
TrackIR Product Manager
Re: TIR4 not tracking on new computer
Nothing at all. I even turned down the light filter threshold to 30 and still nothing.
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- Posts: 1477
- Joined: Mon Nov 04, 2013 10:19 am
Re: TIR4 not tracking on new computer
Sabre57,
Will you please remove the current TrackIR software and then install an earlier version? I'd like to make sure it isn't an install issue.
Please test it with this version - http://media.naturalpoint.com/software/ ... .Final.exe
Regards,
Will you please remove the current TrackIR software and then install an earlier version? I'd like to make sure it isn't an install issue.
Please test it with this version - http://media.naturalpoint.com/software/ ... .Final.exe
Regards,
Mike Witham
TrackIR Product Manager
TrackIR Product Manager
Re: TIR4 not tracking on new computer
No joy.
- I uninstalled 5.2
- Used CCleaner to address any registry left overs, nothing found
- Rebooted
- Installed 5.1
- Same exact behavior as before
- I did a search for TrackIR in the registry. Not that I know what I'm looking for. I did see
references to both TrackIR 5 and 4. The TIR 4 entries were device, expected this, and device
driver entries. This probably doesn't mean any thing negative just thought I'd mention it.
- I uninstalled 5.2
- Used CCleaner to address any registry left overs, nothing found
- Rebooted
- Installed 5.1
- Same exact behavior as before
- I did a search for TrackIR in the registry. Not that I know what I'm looking for. I did see
references to both TrackIR 5 and 4. The TIR 4 entries were device, expected this, and device
driver entries. This probably doesn't mean any thing negative just thought I'd mention it.
-
- Posts: 1477
- Joined: Mon Nov 04, 2013 10:19 am
Re: TIR4 not tracking on new computer
Sabre57,
Would you please create a ticket with me at help.naturalpoint.com. I'd like to look into a few options and go from there.
Regards,
Would you please create a ticket with me at help.naturalpoint.com. I'd like to look into a few options and go from there.
Regards,
Mike Witham
TrackIR Product Manager
TrackIR Product Manager
Re: TIR4 not tracking on new computer
Ticket submitted. Thanks again for your help.
Re: TIR4 not tracking on new computer
Mike,
Just wanted to thank you again for your help on this. At least I know what the issue is.
Just wanted to thank you again for your help on this. At least I know what the issue is.
-
- Posts: 1477
- Joined: Mon Nov 04, 2013 10:19 am
Re: TIR4 not tracking on new computer
Sabre57,
I wish I could have done more, but once hardware is the fault. There isn't anything we can do from here. I'm glad I could help.
Regards,
I wish I could have done more, but once hardware is the fault. There isn't anything we can do from here. I'm glad I could help.
Regards,
Mike Witham
TrackIR Product Manager
TrackIR Product Manager
Re: TIR4 not tracking on new computer
I have a similar problem. I have a Trackir4 and the ball cap track-clip that was working alright this morning (although a bit jittery in ARMA3), but then it stopped functioning. Windows 10 Education recognizes as Naturalpoint: TrackIR4 (under device manager). There is a faint red/orange light (solid) at the top of the TIR4, and the lower blue light blinks every 5 seconds. However, when I run the 5.4.1.26786 software, the green light does not come on, and next to "Device", it says, "No device detected."
I reinstalled the software, and still no joy. Please help.
*Note: I installed the same software, and tested it out on my old Windows 7 laptop, and everything works find there, so I don'think there is a problem with the TIR4 hardware.)
My system:
CPU: i5 6600K
Mobo: ASUS ROG Maximus VIII Ranger
GPU: XFX Radeon R9 390 8GB
SSD: Kingston 240GB sata
RAM: G.Skill DDR4-2400 16GB (2x 8GB)
Gaming Gear: CH Products: USB Fighterstick, USB ProThrottle, and USB ProPedals
USB hub: Zonet ZUH2207 - USB 2.0 7-port
I reinstalled the software, and still no joy. Please help.
*Note: I installed the same software, and tested it out on my old Windows 7 laptop, and everything works find there, so I don'think there is a problem with the TIR4 hardware.)
My system:
CPU: i5 6600K
Mobo: ASUS ROG Maximus VIII Ranger
GPU: XFX Radeon R9 390 8GB
SSD: Kingston 240GB sata
RAM: G.Skill DDR4-2400 16GB (2x 8GB)
Gaming Gear: CH Products: USB Fighterstick, USB ProThrottle, and USB ProPedals
USB hub: Zonet ZUH2207 - USB 2.0 7-port