Problems to update new game profiles

Post Reply
Fsktha
Posts: 3
Joined: Mon May 30, 2016 10:53 am

Problems to update new game profiles

Post by Fsktha » Mon May 30, 2016 11:01 am

Hi

Have I problem to update new game profiles with 5.4.2. It says that i can not acess server. Acess denied.

Plz help :geek:

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: Problems to update new game profiles

Post by MikeWitham » Tue May 31, 2016 10:43 am

Fsktha,

There was a hiccup with our server this weekend. Please try again today and let me know if it goes through.

Regards,
Mike Witham
TrackIR Product Manager

Fsktha
Posts: 3
Joined: Mon May 30, 2016 10:53 am

Re: Problems to update new game profiles

Post by Fsktha » Wed Jun 01, 2016 12:53 pm

Hi

Thx for swift replay. :)

I still have the same problem

It says "an error ocurred while contacting the update server. The error was:i ngen tilgang (translated no access)"

Regards

Fsktha :geek:

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: Problems to update new game profiles

Post by MikeWitham » Thu Jun 02, 2016 2:45 pm

Fsktha,

Are you using an anti-virus or firewall? There is no reason I can find that you'd be denied access.

Regards,
Mike Witham
TrackIR Product Manager

Fsktha
Posts: 3
Joined: Mon May 30, 2016 10:53 am

Re: Problems to update new game profiles

Post by Fsktha » Wed Sep 13, 2017 2:03 pm

Hi

Still problem to access server. The same old message. I have tried to turn off firewall and anti-virus - no joy. See message below. Please help, because I need a update for a game I am playing.

Regards Martin
Attachments
Trackir_no access.png
Trackir_no access.png (13.62 KiB) Viewed 1068 times

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: Problems to update new game profiles

Post by MikeWitham » Fri Sep 22, 2017 10:31 am

Fsktha,

This error has a few random causes, but it is fairly generic. Have you tried removing, and reinstalling the software?

Regards,
Mike Witham
TrackIR Product Manager

Post Reply