Track IR4 not working after TrackIR 5.4.2.27545 update

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Gene
Posts: 1
Joined: Tue Jul 05, 2016 5:44 pm

Track IR4 not working after TrackIR 5.4.2.27545 update

Post by Gene » Tue Jul 05, 2016 5:52 pm

I had Track IR version 5.0 final installed on a Window 7 ultimate. Track IR worked flawlessly. I saw a notification in the software that there was an update available and clicked on it.

Now the software does not see the camera. After about 3 hours of reading the forums and trying various fixes, I got it to recognize the camera.

I kept getting "The application was unable to start correctly (0x000007b). Click OK to close the application.

I rolled the driver back to Verson 5.0 final and it attempts to start but I still get the application error.

Very frustrating.

Any help available?

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: Track IR4 not working after TrackIR 5.4.2.27545 update

Post by MikeWitham » Wed Jul 06, 2016 11:08 am

Gene,

Error 0x0000007b is caused by missing C++ redistributable files. Download the files found here: http://bit.ly/1Dtwt7I and run all of them included. This should fix the problem. Please let me know if it does not.

Regards,
Mike Witham
TrackIR Product Manager

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