my camera is red all time
my camera is red all time
MyTrack ir yellow light is brink,wink, all the time and camera is red and black one by one. I use it in the drak room. my picture in game jump around . My com is win7 68bit
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- Posts: 1477
- Joined: Mon Nov 04, 2013 10:19 am
Re: my camera is red all time
winther,
Could you please create a ticket with your serial number and computer specs at help.naturalpoint.com?
Regards,
Could you please create a ticket with your serial number and computer specs at help.naturalpoint.com?
Regards,
Mike Witham
TrackIR Product Manager
TrackIR Product Manager
Re: my camera is red all time
I use track ir4 for 10 year .I test it with 2 PC and still same error. Do you think this track ir is time to die?
-serial number is 895542000300 I find it in bacode under the box
-intel(r) core(tm)i7-2600kcpu@3.40ghz 3.70ghz ram 8.00gb 64bit win7 ultimate GeForce GTX 570
-serial number is 895542000300 I find it in bacode under the box
-intel(r) core(tm)i7-2600kcpu@3.40ghz 3.70ghz ram 8.00gb 64bit win7 ultimate GeForce GTX 570
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- Posts: 1477
- Joined: Mon Nov 04, 2013 10:19 am
Re: my camera is red all time
winther,
The serial number will actually be on a sticker attached to the USB cord. It could be that it is an older device and it has died, but if you could submit a video of the issue I may be able to be certain.
Regards,
The serial number will actually be on a sticker attached to the USB cord. It could be that it is an older device and it has died, but if you could submit a video of the issue I may be able to be certain.
Regards,
Mike Witham
TrackIR Product Manager
TrackIR Product Manager
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- Posts: 1477
- Joined: Mon Nov 04, 2013 10:19 am
Re: my camera is red all time
winther,
Based on the video and age of the device, it may be failing entirely. Though if you'd like me to remote in and take a look at what is going on we can set something up.
Regards,
Based on the video and age of the device, it may be failing entirely. Though if you'd like me to remote in and take a look at what is going on we can set something up.
Regards,
Mike Witham
TrackIR Product Manager
TrackIR Product Manager