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Discussion and Support for the OptiTrack, SmartNav and TrackIR brands by NaturalPoint

No devices detected - Track IR 4 Pro

by Dave28 » Fri Oct 28, 2016 9:33 am

My computer does make a noise and it sort of recognizes it...

Not plugged in: https://gyazo.com/539db833917559fee9144de1146bca76


Plugged in: https://gyazo.com/981613957d79ef1d4583a2738487a778
Dave28
 
Posts: 3
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by MikeWitham » Mon Oct 31, 2016 3:00 pm

Dave28,

When you go into the device manager, are you able to point the unknown device to the correct driver location? If you go into the properties of the unknown device does it give you an error code?

Regards,
Mike Witham
TrackIR Product Manager
MikeWitham
NaturalPoint Employee
NaturalPoint Employee
 
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by Claus » Sun Feb 05, 2017 9:35 am

SUCCESS!

Today my devices became alive again - after months of frustrating trials.
What I did? I deinstalled all software and drivers, made really sure, that all with TrackIR and NaturalPoint was gone and then installed the newest software for TrackIR 5.
And voila: It worked fine.

Problem solved...:-)
Claus
 
Posts: 3
Joined: Thu Oct 06, 2016 12:48 pm

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