No devices detected - Track IR 4 Pro

Dave28
Posts: 3
Joined: Sat Oct 01, 2016 9:33 am

Re: No devices detected - Track IR 4 Pro

Post by Dave28 » Fri Oct 28, 2016 9:33 am

My computer does make a noise and it sort of recognizes it...

Not plugged in: https://gyazo.com/539db833917559fee9144de1146bca76


Plugged in: https://gyazo.com/981613957d79ef1d4583a2738487a778

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: No devices detected - Track IR 4 Pro

Post by MikeWitham » Mon Oct 31, 2016 3:00 pm

Dave28,

When you go into the device manager, are you able to point the unknown device to the correct driver location? If you go into the properties of the unknown device does it give you an error code?

Regards,
Mike Witham
TrackIR Product Manager

Claus
Posts: 3
Joined: Thu Oct 06, 2016 12:48 pm

Re: No devices detected - Track IR 4 Pro

Post by Claus » Sun Feb 05, 2017 9:35 am

SUCCESS!

Today my devices became alive again - after months of frustrating trials.
What I did? I deinstalled all software and drivers, made really sure, that all with TrackIR and NaturalPoint was gone and then installed the newest software for TrackIR 5.
And voila: It worked fine.

Problem solved...:-)

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