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Discussion and Support for the OptiTrack, SmartNav and TrackIR brands by NaturalPoint

Windows 10 update my track IR is not working

by Chad Marcy » Fri Apr 14, 2017 6:35 am

so last night I was playing DCS World track IR was working just fine went to go update the Windows 10 to the newest update and went to bed when I woke up this morning my track IR will not launch \

read below

when i try to install it
https://gyazo.com/15da0b94eec5cebde00c0af22476130c
https://gyazo.com/bc6d397e5a422213680f17966f0b5ed8
eventlog err
Faulting application name: TrackIR5.exe, version: 5.4.2.27545, time stamp: 0x570588ce
Faulting module name: nvoglv32.DLL, version: 22.21.13.8165, time stamp: 0x58deff5a
Exception code: 0xc0000005
Fault offset: 0x00acee5f
Faulting process id: 0x27bc
Faulting application start time: 0x01d2b5166ec7338d
Faulting application path: C:\Program Files (x86)\NaturalPoint\TrackIR5\TrackIR5.exe
Faulting module path: C:\WINDOWS\SYSTEM32\nvoglv32.DLL
Report Id: 6a3c7fe5-197f-4de9-8ea7-99505cb65f63
Faulting package full name:
Faulting package-relative application ID:
:?: :?: :?: :?: :?: :?: :?: :?: :?: :?: :?:
Chad Marcy
 
Posts: 2
Joined: Fri Apr 14, 2017 5:15 am

by MikeWitham » Fri Apr 14, 2017 2:34 pm

Chad Marcy,

So far the solution has been to update your video drivers and reboot the system. After it restarts you should be able to use TrackIR again. Could you please try that and let me know the results?

Regards,
Mike Witham
TrackIR Product Manager
MikeWitham
NaturalPoint Employee
NaturalPoint Employee
 
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

by Chad Marcy » Sat Apr 15, 2017 4:08 am

thank you so much sir it fix it
Chad Marcy
 
Posts: 2
Joined: Fri Apr 14, 2017 5:15 am


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