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Discussion and Support for the OptiTrack, SmartNav and TrackIR brands by NaturalPoint

TrackIR drivers impossible to install

by cedaway » Thu Jun 22, 2017 10:23 am

Hi,

After a recent update of my system, I tried to reinstall TrackIR (hardware version 4).
The driver is not recognized. When I try to force it manually (through Windows Update or directly right-click the .inf to install it), I get the following message "this operation requires an interactive window station".

So I uninstalled completely all the Track IR programs, rebooted and tried again the driver installation (admin mode - driver ver. 5.4.2).
The installer copied many files in 'program files x86/NaturalPoint/TrackIR5/' but I don't get the 'Driver' folder anymore in 'Program files X86/natural Point/'.

Can anyone help me please?
cedaway
 
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by MikeWitham » Thu Jun 22, 2017 4:31 pm

cedaway,

What update did your pc do? What operating system are you using?

Regards,
Mike Witham
TrackIR Product Manager
MikeWitham
NaturalPoint Employee
NaturalPoint Employee
 
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

by cedaway » Sat Jun 24, 2017 4:12 am

I've installed the occulus rift and forgot the TIR for a while. Now, after several Windows updates, impossible to make it work again...

My CPU is a core i5 6600k and GPU a GTX1080 RAM 16gigas.
cedaway
 
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Joined: Thu Jun 22, 2017 10:06 am

by cedaway » Tue Jun 27, 2017 8:00 am

I forgot my OS...
It's a Windows 10 Home (french) Version 17.03, 15063.413.
My TrackIR hardware is TrackIR 4 Pro.
cedaway
 
Posts: 4
Joined: Thu Jun 22, 2017 10:06 am

by cedaway » Tue Jun 27, 2017 9:10 am

Hi,

I managed the problem and found a solution to my issue:
I installed 5.2.2 drivers (TrackIR_5.2.2.Final.exe, signed 05 feb 2013).

Thank you anyway.

Cedaway.
cedaway
 
Posts: 4
Joined: Thu Jun 22, 2017 10:06 am


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