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Discussion and Support for the OptiTrack, SmartNav and TrackIR brands by NaturalPoint

No green light, is it now dead?

by chrismaher » Mon Jul 10, 2017 6:17 am

Hi all.

Can someone please help with a issue i might be having. reinstalled trackir with the latest software and now it will no longer track. the blue light is on, the four red led's are on but no tracking :cry:
I've uninstalled the software, uninstalled the usb driver, unpluged it/pluged it back in. installed the driver but still no joy. Has my unit finally died?

Regards.
Chris.
chrismaher
 
Posts: 1
Joined: Mon Jul 10, 2017 6:13 am

by MikeWitham » Tue Jul 11, 2017 4:04 pm

chrismaher,

This is an interesting issue. Could you please create a ticket with me at help.naturalpoint.com? I want to look into this and see what we can find out.

Regards,
Mike Witham
TrackIR Product Manager
MikeWitham
NaturalPoint Employee
NaturalPoint Employee
 
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am


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