Discussion and Support for the OptiTrack, SmartNav and TrackIR brands by NaturalPoint

Trackir4 device detected but not tracking

by .SW. » Mon Oct 16, 2017 8:15 am

Hi, since i replaced my old videocard ATI R9x270 with a new nvidea asus 1060 i have got a very weird issue: my track ir no longer working. It is recognized on the track ir software but it doesn't track at all. The green light, on the bottom right of the track ir software, is on and shows that the device is connected but the yellow light is off ad this means that the track ir is not tracking. I thought that could be and hardware issue, so i replaced the track ir 4 with a my old track ir 3 to test if it is working properly but i had the same issue: device detected but not tracking. That should exclude hardware issues.
I tryed to uninstall track ir software and nvidea driver and reinstall them back again, but that didn't fix the issues. Can you help me?
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Joined: Mon Oct 16, 2017 8:04 am

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