(EDIT) TrackIR not showing in device manager AGAIN 2021.

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Mr Smith
Posts: 4
Joined: Wed Oct 25, 2017 11:03 am

(EDIT) TrackIR not showing in device manager AGAIN 2021.

Post by Mr Smith »

Hi all.

Got a new PC today and i can't get my track ir 4 to work, its got a dim red light but that's it, no beep boop from pc when you normally connect a usb device, it works fine on my old pc.

Tried latest driver, reinstalls, also tried looking in device manager to see if it's there as unknown device but nothing there either, it's like its not even plugged in.
Last edited by Mr Smith on Mon Jan 25, 2021 3:53 pm, edited 1 time in total.
MikeWitham
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: TrackIR not showing in device manager.

Post by MikeWitham »

Mr Smith,

Hmm, that is an odd one. If the PC doesn't recognize it at all, it is likely not getting any power. That can be an issue on the new machine, or it can be an issue with the TrackIR. Does it still work on your old PC?

Regards,
Mike Witham
TrackIR Product Manager
Mr Smith
Posts: 4
Joined: Wed Oct 25, 2017 11:03 am

Re: TrackIR not showing in device manager.

Post by Mr Smith »

Yes it does work on the old pc, there is a faint red light showing however so it's getting power, it's done this a couple of times before and my previous two pcs but it was such a long time ago i can't remember what i did to get it working. :(
Mr Smith
Posts: 4
Joined: Wed Oct 25, 2017 11:03 am

Re: TrackIR not showing in device manager.

Post by Mr Smith »

Hi again, ok this is really weird but it just powered up and started working again, was sat reading a website and suddenly heard the beep boop and it came back on.

About 6-7 years ago it did a similar thing but took a week to come back on.

I guess it fixed it's self but i have no idea how, seems like a seriously delayed detection.
MikeWitham
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: TrackIR not showing in device manager.

Post by MikeWitham »

Mr Smith,

Interesting, I've no idea why it would do that, but let's not question it or mess with it while it is working. Let me know if any other problems arise with this unit.

Regards,
Mike Witham
TrackIR Product Manager
AntiOurs
Posts: 1
Joined: Mon Jan 08, 2018 11:26 am

Re: TrackIR not showing in device manager.

Post by AntiOurs »

Hi,
I am having the same issue "no device detected" inside the software 5.4.2.27545
Not led on the device, nothing inside the hardware panel.
It worked like a charm for the past years, I did not change anything but the windows updates - I'm runing an up to date windows 10.

Thanks in advance for your help !
Cheers
Mr Smith
Posts: 4
Joined: Wed Oct 25, 2017 11:03 am

Re: (EDIT) TrackIR not showing in device manager AGAIN 2021.

Post by Mr Smith »

Hi I'm back again with this problem, turned off my power supply to clean out my pc.

turned it back on and the Track ir camera once again just has a dim red light,

1: no bee boop when plugged in.
2: I have uninstalled track ir software, deleted natural point folder in program files X86 and in user profile
3: reinstalled.

Still wont work, doesn't show in device manager, not even as unknown device.

This is now the third time this has happened in it's life time and always happens if i turn off my psu.
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