Page 1 of 1
Track IR 4 camera has stopped working
Posted: Sat Jul 07, 2018 12:25 am
by Pharoah
hi guys
Have had my TIR4 for many years however suddenly yesterday it stopped tracking ie. the 4 red dots (lights) are on however the green light that usually goes on when its tracking is off. when i fire up the TIR software (i also downloaded the latest 5.something) but it doesn't register ie. I don't see the 3 dots on the screen showing its picking up any reflectors.
Is there anything i can do? I'm hoping it isn't bad.
Re: Track IR 4 camera has stopped working
Posted: Tue Jul 10, 2018 10:36 am
by joe.lee
Hello Pharoah,
If 4 red IR LEDs are illuminating, the device is probably getting powered okay. Does this device get detected in the TrackIR software?
If it's being detected but not seeing the three green dots, it might be a problem on the imager. In that case, I would suggest contacting support@naturalpoint.com for a further assistance.
Regards,
Re: Track IR 4 camera has stopped working
Posted: Tue Jul 10, 2018 5:04 pm
by Pharoah
Hi Joseph
thanks for responding. Yes there's 4 red lights but no green light. The device IS getting detected by the software ie. if I hit "." or whatever (to pause), it actually goes red as it should so I know its working. Its just that when I go into the software there's no tracking or reflecting or anything.
Anyway I will email support direct - thank you.
Re: Track IR 4 camera has stopped working
Posted: Thu Jul 12, 2018 11:39 am
by joe.lee
Thank you. It almost sounds like the device is not capturing any frames at all. If you get in touch with us, we can do further troubleshooting together to narrow down the issue.
Regards,
Re: Track IR 4 camera has stopped working
Posted: Sat Jul 14, 2018 8:33 am
by fredm
Hi. I'm suddenly having the same problem.
Everything was working fine last weekend using P3Dv4.2. I am using a TrackIR 4 device, all drivers and software updated. Windows 10. I get a green and orange light, but no blue. The device is definitely tracking, which I confirmed in the software (TrackIR5 version 5.4.2.27545). I would appreciate your help.
Thanks.