TrackIR 4 crashes when I start American Truck Simulator

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Joined: Thu Sep 05, 2019 3:38 pm

TrackIR 4 crashes when I start American Truck Simulator

Post by hammer-on » Thu Sep 05, 2019 3:44 pm

I have been using TrackIR 4 with ATS for several months with no problem. Windows was unable to update itself for the past several months, so I just reformatted and re-installed Windows 10. This is a new fairly clean system. I have installed TrackIR v5.4.2 and ATS (via Steam). Now, I start TrackIR and verify that it's working normally. Then, when I start ATS, TrackIR immediately crashes. I'm using the latest certified nVidia drivers. My motherboard drivers are up to date.

Any help troubleshooting would be greatly appreciated.

NaturalPoint Employee
NaturalPoint Employee
Posts: 139
Joined: Tue Aug 15, 2017 1:56 pm

Re: TrackIR 4 crashes when I start American Truck Simulator

Post by Chris.Johnson » Mon Sep 09, 2019 10:17 am

Hello hammer-on,

Thank you for reaching out here in the forum community. Are you able to successfully use Track IR with any other game titles? Last time I heard of this issue, a complete re-install using the follow steps helped. Please follow every step, and let us know if this works.

1. Unplug the TackIR from your computer.
2. Remove TrackIR from add/remove programs.
3. Remove NaturalPoint Drivers from add/remove programs.
4. Remove Microsoft Visual C ++ 2013 Redist (x86)
5. Delete installer executable from where you saved it.
6. Delete NaturalPoint folder from Program Files x86.
7. Delete NaturalPoint folder from %APPDATA% location. (APPData is a hidden folder)
8. Reboot PC.
9. Download the latest installer from our website.
-The latest download will also have our latest USB Drivers.
10. Right-click and install as an administrator.
11. Plug in TrackIR and verify the driver install.
12. Locate the Track IR 5 Icon on your desktop, Right-click and 'Run as Administrator'. (This only needs to be done the first time.)
All the Best,
Chris Johnson
Customer Support Engineer

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