TrackIR 4 Installation fails "Error when requesting the USB device descriptor"

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sherriff23
Posts: 1
Joined: Sat Aug 22, 2020 5:28 am

TrackIR 4 Installation fails "Error when requesting the USB device descriptor"

Post by sherriff23 » Sat Aug 22, 2020 5:39 am

Hello,

I wanted to install my track IR 4 on my new PC.

Unfortunately Windows 10 does not recognize the device anymore. There will be the error

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This unit has been stopped because it reported a fault. (Code 43)
Error when requesting the USB device descriptor.
Also the attempt to update the driver manually does not work:

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The best drivers for the device are already installed
I have already tried the installation on another PC - with the same result.

What else can I try to get my Track IR running again or is it dead?

Many greetings

Thomas

joe.lee
NaturalPoint Employee
NaturalPoint Employee
Posts: 50
Joined: Thu Nov 12, 2015 10:57 am

Re: TrackIR 4 Installation fails "Error when requesting the USB device descriptor"

Post by joe.lee » Mon Aug 24, 2020 4:23 pm

Hello,

Device Descriptor Request Fail usually points to a dying unit. If you have another computer you can test against, it will help to confirm, but the descriptor request failure usually narrows down to a hardware problem on the device. We offer repair services for TrackIR 5 models, but we no longer offer repairs for TrackIR 4 models, unfortunately.

Regards,
NaturalPoint | Customer Support

Joshi
Posts: 1
Joined: Sun Sep 06, 2020 5:43 am

Re: TrackIR 4 Installation fails "Error when requesting the USB device descriptor"

Post by Joshi » Sun Sep 06, 2020 6:28 am

Hi Joe,

had many troubles with my trackir 4 since round about 1 month.
not working anymore.

today i found my solution.....and the troublemaker ;-)

0. create a "restore point"
1. deleted/uninstalled my trackir software
2. go -> control panel -> programs and features -> view installed updates ->
3. search for KB4567409 - This is the Microsoft Edge update (my troublemaker)
4. i've uninstalled Microsoft edge under "programs and features" and
5. uninstalled the KB4567409 under "view installed updates"
6 restarted my system
7. new install of the latest working trackir software

my solution for my pc. (windows 7)
trackir4 works well now. :-)

if you are trying this please tell me if it's working or not.

best regards :-)
Joshi

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