New TrackIR 4 Users *READ*

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: New TrackIR 4 Users *READ*

Post by VincentG » Tue Oct 24, 2006 9:53 am

We are currently looking into it, and continuing to talk with game developers. We will post any updates as soon as possible.

SuperKungFu
Posts: 15
Joined: Fri Oct 27, 2006 3:54 pm

Re: New TrackIR 4 Users *READ*

Post by SuperKungFu » Wed Nov 01, 2006 11:40 am

So when i get my trackir, do i even need to install the cd or just get the driver from here?

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: New TrackIR 4 Users *READ*

Post by VincentG » Wed Nov 01, 2006 1:36 pm

If you want FSX support, then by all means download the 4.1.029 drivers.

The ones that are on the CD are the current official version of the drivers, as the build 29 version are still in a testing and revision phase.

SuperKungFu
Posts: 15
Joined: Fri Oct 27, 2006 3:54 pm

Re: New TrackIR 4 Users *READ*

Post by SuperKungFu » Thu Nov 02, 2006 1:34 am

so in reality i dont even need the cd, just go straight to the latest driver.

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: New TrackIR 4 Users *READ*

Post by VincentG » Thu Nov 02, 2006 12:58 pm

Nope

wollev45
Posts: 4
Joined: Mon Sep 04, 2006 10:58 pm
Location: Germany / Saarland

Re: New TrackIR 4 Users *READ*

Post by wollev45 » Tue Dec 05, 2006 1:00 pm

Problems Here...

On my Track Ir, Only the Red LED is on.
the blue LED is Flashing every 10 Seconds.

I have TrackIR testet on 4 Machines, all the Same problem.

windows is New, all USB Drivers are Installed.

After i Start the Software, i have in the Device Info as Device a "OptiTrack Unknown".
Windows have found the TrackIR 4 Hardware and the Driver was Installed with no Problems...

Is the TrackIR Hardware Damaged ?

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: New TrackIR 4 Users *READ*

Post by VincentG » Tue Dec 05, 2006 1:04 pm

Possibly, please send me the following info.........

What is the Serial # of the device?
It should be located on the end of the cable, near the USB plug, or on the underside of the device.

Could you send us a copy of the Setupapi.log file?
It should be located in the C:\Windows folder

What other types of systems have you tried it on?

What type of system are you currently using?

Are you plugging in directly to the system, or are you using a hub?

Have you tried isolating the device on the USB ports?

Could you attach a screen shot of your device manager, and tracking screen?

To make Print Screen work, you must save an image of what's displayed on-screen to the clipboard and then paste it into a document where it can be printed.

Windows Help: Print Screen

To do this, follow this procedure:

1. Maximize the window you'd like to capture.
2. To copy/capture the current window, hold down ALT + Print Scrn at the same time. To capture the entire screen, just press Print Scrn alone.
3. Open a new document in MS Paint, MS Word, MS Photo Editor, or Adobe PhotoShop.
4. Paste the screen shot by holding down CTRL and V at the same time.
5. Save the document as a .JPG or .JPEG file and send it in.

Have you tried turn off any kind of power save feature for your USB ports?

In the "Device Manager" you can right click the "USB Hub"(s) that show and turn off the power saving feature that turn those ports off when idle. Sometimes that has an impact on the connectivity of the devices.

wollev45
Posts: 4
Joined: Mon Sep 04, 2006 10:58 pm
Location: Germany / Saarland

Re: New TrackIR 4 Users *READ*

Post by wollev45 » Tue Dec 05, 2006 1:14 pm

Question: A Mail to Support@NaturalPoint.com ?

i have 3 Logs, to many for post here...

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: New TrackIR 4 Users *READ*

Post by VincentG » Tue Dec 05, 2006 2:23 pm

Got it, looking through the email now.......

wollev45
Posts: 4
Joined: Mon Sep 04, 2006 10:58 pm
Location: Germany / Saarland

Re: New TrackIR 4 Users *READ*

Post by wollev45 » Wed Dec 13, 2006 10:51 am

New Track Ir Received from Mediadeal (germany)
Perfect Support, new TrackIr works 100% !

Thanks a lot for Help Vincent !
Thanks a lot for the fast Delivery from Mediadeal !

Greetings from Germany

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