XP Pro crash/reboots when installing driver

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Jaybo
Posts: 2
Joined: Sun Dec 25, 2005 5:00 am
Location: Richmond, Virginia

XP Pro crash/reboots when installing driver

Post by Jaybo »

Just got TrackIR for Christmas - Software install fine, but when I plug into USB Win XP Pro dectects new USB, Identifies it as Tracker IV then crashes and re-boots as soon as it attempts to install Driver. It find device on re-boot ask for driver... same results.

No previous versions on system - report file to Microsoft says it's a driver issue:-( Any Ideas on how to fix?

Serial NO. 042120
Barred
Posts: 881
Joined: Mon Mar 17, 2003 5:00 am
Location: Scotland

Re: XP Pro crash/reboots when installing driver

Post by Barred »

Try uninstalling the software with add/remove programs and then delete the directory.

Reinstall this version:- http://media.naturalpoint.com/software/ ... .Final.exe and try again. Do not use a HUB with your TIR.
Jaybo
Posts: 2
Joined: Sun Dec 25, 2005 5:00 am
Location: Richmond, Virginia

Re: XP Pro crash/reboots when installing driver

Post by Jaybo »

Barred,

Problem Fixed, Thanks!!!! I was plugging into a usb slot on my keyboard... Plugged into the computer directly and it worked fine... I also installed the "new" software from the link; but it appears to be the same version.

Thanks,

Jaybo Graper
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