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Discussion and Support for the OptiTrack, SmartNav and TrackIR brands by NaturalPoint

NPRegFix.exe - Registry Fix here!

by rodom » Mon Jan 09, 2006 6:02 am

If you are having the issue with "Unknown USB Device" in Windows or the device is not being detected at all. Run this utility and it will fix the issue.

** This will only work on the TrackIR 3 and 4 models!

Disclaimer:

This tool looks for entries in the users computer related to NaturalPoint USB devices and attempts to fix problems that may have occurred during the windows installation of the devices and USB drivers.

Note that it is necessary to have the relevant NaturalPoint software installed for your hardware in order for this tool to work properly (i.e.
TrackIR 4 software for TrackIR hardware).

NaturalPoint provides this tool with no warranty and support for users who may have experienced USB installation issues and wish to resolve the problem on their own without the assistance of NaturalPoint technical support. Use of this tool is done at the users own risk and NaturalPoint will not be held liable for any issues which may occur as a result of its use.

Links:

WinZip Version
Standard EXE Version

[ January 09, 2006, 01:19 PM: Message edited by: NaturalPoint - Rick ]
rodom
 
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by Retro-Burn » Mon May 08, 2006 1:09 am

I also noticed that for the DELL M170 XPS, you need to keep the same USB port that you installed it in. For some reason, changing ports will force you to ge the CD out.
Retro-Burn
 
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Location: Wisconsin, USA

by k9 » Thu Aug 17, 2006 10:28 pm

Didn't help me out none. I still get "No device detected". ????????
k9
 
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by Eagleman » Wed Sep 13, 2006 3:40 pm

did not find a usb device that need fixed.
I still get <No device detected> through windows and through program. Blue light flashes, unit gets warm.
Install Log
9-13-2006
Install Log Entry Begin (Installation):
DirectX version : 09
DirectX version is okay
OS = Win 2K/XP
Component USB from 0 to 1
Component APP from 0 to 1
Component DOCS from 0 to 1
Component MSFS2002 from 0 to 0
Component PROFILES from 0 to 1
Install USB Drivers for 2K/XP
ReInstallUSBDevices loaded setuphlp.DLL :
Error = 0
RegisterDriverINF UpdateDriver4PnP Failed! :
USB\VID_131D&PID_0155 AND C:\Program Files\NaturalPoint\TrackIR4\Drivers\NPUSB3.inf
Error = 183
SetupCopyOEMInfA Called
ReInstallUSBDevices loaded setuphlp.DLL :
Error = 0
RegisterDriverINF UpdateDriver4PnP Failed! :
USB\VID_131D&PID_0156 AND C:\Program Files\NaturalPoint\TrackIR4\Drivers\NPUSB3.inf
Error = 183
SetupCopyOEMInfA Called
Eagleman
 
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Joined: Wed Sep 13, 2006 2:43 pm

by VincentG » Thu Sep 14, 2006 2:14 am

Please send the following info to tech support.

What is the Serial # of the device?
It should be located on the end of the cable, near the USB plug, or on the underside of the device.

Could you send us a copy of the Setupapi.log file?
It should be located in the C:\Windows folder

Have you tried the device on another system?

Are you plugging in directly to the system, or are you using a hub?

Have you tried isolating the device on the USB ports?

Could you attach a screen shot of your device manager, and tracking screen?

To make Print Screen work, you must save an image of what's displayed on-screen to the clipboard and then paste it into a document where it can be printed.

Windows Help: Print Screen

To do this, follow this procedure:

1. Maximize the window you'd like to capture.
2. To copy/capture the current window, hold down ALT + Print Scrn at the same time. To capture the entire screen, just press Print Scrn alone.
3. Open a new document in MS Paint, MS Word, MS Photo Editor, or Adobe PhotoShop.
4. Paste the screen shot by holding down CTRL and V at the same time.
5. Save the document as a .JPG or .JPEG file and send it in.

Have you tried turn off any kind of power save feature for your USB ports?

In the "Device Manager" you can right click the "USB Hub"(s) that show and turn off the power saving feature that turn those ports off when idle. Sometimes that has an impact on the connectivity of the devices.
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by Eagleman » Fri Sep 15, 2006 12:09 pm

Sent 9/15/06 7:10pm pst
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by g7usl » Sat Sep 30, 2006 7:08 am

Didn't work for me either?
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by Blodhemn » Thu Oct 19, 2006 9:27 am

Will this work if for some reason my Track IR has suddenly decided to stop working and it for some reason now says:-

Device info: OptiTrack Unknown
Licence file is not valid

Ive no idea why it is looking for OptiTrack as i have TrackIR 3 PRO, with Vector Expansion, and i installed the latest Track IR 4 software to get the vector working, and it was working. But, for some reason, ive gone to use it today, and it came up with this "Licence file is not valid" and it seems to be looking for an OptiTrack?

I emailed my info to the Natural Point website to check my licence and got an email to say it was all ok and activated, yet cant get software to agree, lol.

Any help please?
Blodhemn
 
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Joined: Fri Mar 31, 2006 5:00 am
Location: England

by VincentG » Fri Oct 20, 2006 10:11 am

Email us directly at support with the following info.

What is the Serial # of the device?
It should be located on the end of the cable, near the USB plug, or on the underside of the device.

Could you send us a copy of the Setupapi.log file?
It should be located in the C:\Windows folder

Have you tried the device on another system?

Are you plugging in directly to the system, or are you using a hub?

Have you tried isolating the device on the USB ports?

Could you attach a screen shot of your device manager, and tracking screen?

To make Print Screen work, you must save an image of what's displayed on-screen to the clipboard and then paste it into a document where it can be printed.

Windows Help: Print Screen

To do this, follow this procedure:

1. Maximize the window you'd like to capture.
2. To copy/capture the current window, hold down ALT + Print Scrn at the same time. To capture the entire screen, just press Print Scrn alone.
3. Open a new document in MS Paint, MS Word, MS Photo Editor, or Adobe PhotoShop.
4. Paste the screen shot by holding down CTRL and V at the same time.
5. Save the document as a .JPG or .JPEG file and send it in.

Have you tried turn off any kind of power save feature for your USB ports?

In the "Device Manager" you can right click the "USB Hub"(s) that show and turn off the power saving feature that turn those ports off when idle. Sometimes that has an impact on the connectivity of the devices.
VincentG
 
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

by Blodhemn » Fri Oct 20, 2006 1:15 pm

I read through the list of things you said, and was about to send an email directly to support like you requested, but then i noticed the bit about isolating the device on the USB ports. I didnt understand what you meant, but i unplugged it and plugged it back into another USB port, and for some wierd reason it started working again, and also says my Vector Expansion is once again active.

Wonder why it did that?

Let me know if you still need me to send my info directly to support, and ill pop an email along to you.

Cheers, I greatly appreciate the support.
Rob Engvikson
Blodhemn
 
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