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Discussion and Support for the OptiTrack, SmartNav and TrackIR brands by NaturalPoint

NPRegFix.exe - Registry Fix here!

by VincentG » Tue May 12, 2009 12:50 pm

Well the Orange LEd would indicate that the software is paused.

Do you see any objeects detected on the camera view?

Are you connected directly to the PC, or using a hub?

Have you tried moving USB ports?
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by AlexanderZ » Tue May 12, 2009 2:25 pm

Thank you for quik reply.

well, I've tried to move TIR trough all my USB ports, and use it as only USB device, tried to use active hub also.

I can't see any objects on a camera view.

Pressing F9 (pause) takes effect - indicator starting to shine stronger, when pause is on. (I used soft 5)

Cable close to a camera looks like it is damaged, could it be possible and effects so?
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by VincentG » Tue May 12, 2009 2:41 pm

It is possible that the camera has had some type of hardware failure.
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by AlexanderZ » Tue May 12, 2009 2:51 pm

Do you have any diagnostic utilities, or software which could detect issue?
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by VincentG » Tue May 12, 2009 4:08 pm

Have you tried the device on another system?
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by AlexanderZ » Tue May 12, 2009 4:30 pm

Not yet. I'm going to try it. But really do not trust in success. Nothing changed with other devices, they are working well. I have two OS at this machine and I've tried device with them all, thought about software issues.
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by speak2me » Wed May 13, 2009 11:42 am

Hi Vincent,
I now have 2 Track Ir Pro because after trying for 2 days to re-install on windows XP, Vista and Vista 64 without success, I went out and bought a second one form Ebay (used) thinking my old track Ir hardware was defective. To my surprise the second unit also does not work. I have tried them both in 3 different computers. Software installation is fine, but with the unit plugged into the USB, no blue flashing LED and the unit is not detected (Device not Detected) by the software. I have tried different versions of software, all available USB ports on different computers, but still on luck. I have even tried them separately clip and track unit in separate USB ports. Can you help?
Device not Detected
No flashing LED
PS; I tried almost all the tips and tricks i've found on this forum
Thanks
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by VincentG » Wed May 13, 2009 1:51 pm

Answered via email
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by avagood1 » Mon May 18, 2009 8:21 pm

I am now getting similar problems. When I start my computer it detects that there is a new device and tries to install the drivers. It never finds anything. After reinstalling the software, I still get the same issue. The only indication I have that the unit is working at all is that the blue LED flashes periodically, about 6 second intervals. It is not as bright as it usually is. The software still opens up, but it informs me that there is No Device Detected.

I have tried reinstalling the software many times, I have tried changing USB ports, I still get the same result each time. I have yet to try a few other options running through my head, but I thought I would let you guys know hoping you come up with a solution before I do.
Thanks.
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by VincentG » Tue May 19, 2009 1:44 pm

Have you tried pointing the driver install, to the TrackIR folder\drivers
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