cant unistall v4.1 build 8 want to upgrade softwar

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snakeeyes
Posts: 11
Joined: Mon Jan 02, 2006 5:00 am
Location: uk

cant unistall v4.1 build 8 want to upgrade softwar

Post by snakeeyes » Sat Jan 27, 2007 6:44 am

I am running tir 4 on win xp when i run the software checker i get the following

The TrackIR version you are using is : 4.1.028
The most recent TrackIR version available is : 4.1.030

i disconnect tir hardware,make sure the software is not running, open control panel, add remove prog click remove trackir4 and get the following

error number 0x80040707

i click ok then it say check to make sure tir is not running

can you help

AsRock+SD
Posts: 23
Joined: Mon Sep 05, 2005 5:00 am

Re: cant unistall v4.1 build 8 want to upgrade sof

Post by AsRock+SD » Sun Jan 28, 2007 8:40 pm

Yeah i get the same if i had noticed i would of posted here too..

http://forum.naturalpoint.com/showflat. ... #Post22851

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: cant unistall v4.1 build 8 want to upgrade sof

Post by VincentG » Mon Jan 29, 2007 12:23 pm

You may occasionally come across a Windows error message with the code 0x80040707, and you'll probably find very little documentation on how to handle it. You'll often encounter this error when you're running an installation or upgrade routine from within Windows.
Solution
If you're getting this error message as part of an installation or upgrade routine, here's one of the easiest ways to circumvent the problem:
1. Go to the directory that holds the file for launching the installation (for example, Setup.exe).
2. Right-click on the installation file and select Run As.
3. Uncheck the box that says Protect My Computer And Data From Unauthorized Activity, and click OK.
Alternatively, if you're running this installation from a CD, you may need to simply clean the CD and try the installation again. Another possibility for resolving this error is to run Windows Update on the system before running the installation routine.
If none of those solutions work, try these two links, which provide additional information on the error and ways to overcome it:

http://consumer.installshield.com/kb.asp?id=Q108167

http://www.bindview.com/mmsupport/

snakeeyes
Posts: 11
Joined: Mon Jan 02, 2006 5:00 am
Location: uk

Re: cant unistall v4.1 build 8 want to upgrade sof

Post by snakeeyes » Tue Jan 30, 2007 8:56 am

Hi Vincent

Tried them all and nothing works, cant even unistall track IR i get the same error and it says i have registry errors.
i notice your software does not have an uninstaller?????

paul

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: cant unistall v4.1 build 8 want to upgrade sof

Post by VincentG » Tue Jan 30, 2007 1:53 pm

The uninstaller, is the one built into windows itself, and what is used when you install as well.

This is also what is causing the issue when you try to install.

snakeeyes
Posts: 11
Joined: Mon Jan 02, 2006 5:00 am
Location: uk

Re: cant unistall v4.1 build 8 want to upgrade sof

Post by snakeeyes » Wed Jan 31, 2007 1:05 pm

if i have treid what you said and it didnt work is there anything else i can do??? do you have a tool to extract it from the registry??

if not am i missing out with version 4.1.28

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: cant unistall v4.1 build 8 want to upgrade sof

Post by VincentG » Wed Jan 31, 2007 1:08 pm

Email me directly, and we can try some manual uninstall instructions, but I think it is an issue with the installer application on your system, and may require a OS reinstall

AsRock+SD
Posts: 23
Joined: Mon Sep 05, 2005 5:00 am

Re: cant unistall v4.1 build 8 want to upgrade sof

Post by AsRock+SD » Thu Feb 01, 2007 6:28 am

Reinstalling your OS Might not be a option as it might be pre installed and you MAY NOT have all the needed drivers for it.

IF these Good guys here cannot help you. Phone your system builder and go though the problem with them.

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