TrackIR 4 Software seems to hang after closing

Becks
Posts: 6
Joined: Tue May 08, 2007 3:40 pm

TrackIR 4 Software seems to hang after closing

Post by Becks » Tue May 08, 2007 3:48 pm

Hi,

if I close the TrackIR 4 Application it seems to hang.
The windows dont get closed, get distorted when I move other windows over them.. finally I have to kill the process via the taskmanager.

I using Windows XP Sp2 with latest updates..
I ve bought TrackIR 4 Pro + TrackClip Pro.
SW Version is 4.1 Build 30.

Let me know if you need additional info, maybe there is somewhere a generated crash log..

Greetings,

Michael

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: TrackIR 4 Software seems to hang after closing

Post by VincentG » Tue May 08, 2007 3:53 pm

Are you running any Anti-virus/Firewall software?

In the following folder location, C:\Program Files\NaturalPoint\TrackIR4\Profiles, what is the file size for each profile?

Have you made any changes to the system recently?

Have you tried the TrackIR on another system?

Are you plugging in directly to the system, or are you using a hub?

Have you tried isolating the device on the USB ports?

Have you tried turn off any kind of power save feature for your USB ports?

In the "Device Manager" you can right click the "USB Hub"(s), that show, and then select properties. On the power management tab, uncheck the box that allows the computer to turn off the USB port to save power (i.e. uncheck the box). Sometimes that has an impact on the connectivity of the devices.

Becks
Posts: 6
Joined: Tue May 08, 2007 3:40 pm

Re: TrackIR 4 Software seems to hang after closing

Post by Becks » Tue May 08, 2007 4:25 pm

Normally yes, but I tried it without them but the same behaviour is still there.

Combat_Flight.xml 3.832 bytes
Default_Profile.xml 4.124 bytes
Flight.xml 3.804 bytes
Racing.xml 3.804 bytes

No changes.

No, never tried on another machine.

Directly plugged in to the USB ports of my mainboard.

Isolated it (except for the mouse and also switched through all USB ports.

Turned off the power saving for the USB hubs.


Btw, in the Status-Bar of TrackIR4 is written "Tracking: Vector".. is this correct with TrackClip Pro?
For all 4 standard profiles I edited them and set "Tracking" to "Track Clip Pro".

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: TrackIR 4 Software seems to hang after closing

Post by VincentG » Tue May 08, 2007 5:21 pm

Which virus software, and firewall software is installed?

Make sure that the perodic news check is disabled under options.

Is it will say vector, when it is tracking in the tracking windows, as it is using the vector expansion firmware installed on the unit.

Becks
Posts: 6
Joined: Tue May 08, 2007 3:40 pm

Re: TrackIR 4 Software seems to hang after closing

Post by Becks » Wed May 09, 2007 12:28 am

"Sunbelt Kerio Personel Firewall" and "Spybot SD", but as I mentioned, if I close them before running TrackIR4 this makes no difference.

I Disabled the news polling, no change.


This evening when I am back from work I'll try to attach the process to my debugger (Visual Studio 2005). Maybe I can figure out where it hangs.. but I guess it will be difficult. Any tips?

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: TrackIR 4 Software seems to hang after closing

Post by VincentG » Wed May 09, 2007 10:40 am

Which motherboard is installed in the system?

Do you have the latest chipset drivers, and motherboard bios installed?

Becks
Posts: 6
Joined: Tue May 08, 2007 3:40 pm

Re: TrackIR 4 Software seems to hang after closing

Post by Becks » Wed May 09, 2007 12:06 pm

Mainboard is ASUS A8N-E
BIOS is 1013
I am using the latest chipset drivers.


Debugging:
I started TrackIR.exe out of Visual Studio 2005 Debugger, all symbols loaded from Microsoft Symbol Server.
I closed the app and it hangs, hit pause on debugger and created a dump (including heap), hit run and the app terminated correctly (as far as I can see .
This is reproducable.. a lot of threads sitting on WaitForMultipleObjects(..), cameradll.dll is one of the most origins to the calls.. Race-Problem?
The dump is 10mb as a rar-file.. drop me an email-adresse where I can send it to.. if you are interessted.

Regards,

Michael

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: TrackIR 4 Software seems to hang after closing

Post by VincentG » Wed May 09, 2007 1:29 pm

32 or 64-bit version of Windows?

Becks
Posts: 6
Joined: Tue May 08, 2007 3:40 pm

Re: TrackIR 4 Software seems to hang after closing

Post by Becks » Wed May 09, 2007 1:40 pm

32 bit version

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: TrackIR 4 Software seems to hang after closing

Post by VincentG » Wed May 09, 2007 2:39 pm

Does the software close properly, if the camera is not plugged into the system?

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