TrackIR4 not working

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Zong
Posts: 7
Joined: Sat Sep 22, 2007 1:26 pm

TrackIR4 not working

Post by Zong » Sat Sep 22, 2007 1:40 pm

Hi.
Sorry, for my eng.
My device suddenly stopped working.
I used it within several months IL2. Now the startup game, green LED lights for a couple of seconds and disappears. Only the blue LED flashes. In programs written "no data" and click "traking" nothing. Reinstall programm and the use of other USB not help.
my configuration Win XP SP2
MSI K9N Neo
AMD 4600 +
2 GB Ram
7900 GTX

Zong
Posts: 7
Joined: Sat Sep 22, 2007 1:26 pm

Re: TrackIR4 not working

Post by Zong » Sun Sep 23, 2007 1:35 am

Reinstall Windows is done, but no changes.

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: TrackIR4 not working

Post by VincentG » Mon Sep 24, 2007 12:19 pm

What version of the TrackIR software are you running?

Have you made any changes to the system recently?

Have you tried the TrackIR on another system?

Are you plugging in directly to the system, or are you using a hub?

Have you tried turn off any kind of power save feature for your USB ports?

In the "Device Manager" you can right click the "USB Root Hub"(s), that show, and then select properties. On the power management tab, uncheck the box that allows the computer to turn off the USB port to save power (i.e. uncheck the box). Sometimes that has an impact on the connectivity of the devices.

Zong
Posts: 7
Joined: Sat Sep 22, 2007 1:26 pm

Re: TrackIR4 not working

Post by Zong » Mon Sep 24, 2007 2:13 pm

What version of the TrackIR software are you running?

TrackIR_4.1.030.Final.B


Have you made any changes to the system recently?
No. Only, what i can remember, it's install games: FSX and LockOn.

Have you tried the TrackIR on another system?

No, only change OS on my PC.

Are you plugging in directly to the system, or are you using a hub?

direct in matherboard.

Have you tried turn off any kind of power save feature for your USB ports?

In the "Device Manager" you can right click the "USB Root Hub"(s), that show, and then select properties. On the power management tab, uncheck the box that allows the computer to turn off the USB port to save power (i.e. uncheck the box). Sometimes that has an impact on the connectivity of the devices.


http://www.elite-games.ru/conference/al ... c_id=11567

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: TrackIR4 not working

Post by VincentG » Mon Sep 24, 2007 2:17 pm

Can you test the unit, on another system?

Zong
Posts: 7
Joined: Sat Sep 22, 2007 1:26 pm

Re: TrackIR4 not working

Post by Zong » Tue Sep 25, 2007 9:03 am

Ok, i try it on my work computer. But it's very old PC.

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: TrackIR4 not working

Post by VincentG » Tue Sep 25, 2007 12:21 pm

At this point, we just need to isolate the issue to either the system, or the TrackIR unit....

Zong
Posts: 7
Joined: Sat Sep 22, 2007 1:26 pm

Re: TrackIR4 not working

Post by Zong » Wed Sep 26, 2007 8:03 am

Unfortunately, no luck. The same problem on my work PC =\

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: TrackIR4 not working

Post by VincentG » Wed Sep 26, 2007 11:30 am

Please send your serial number, and description of your issue to support@naturalpoint.com

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