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TrackIR4 not working
Posted: Sat Sep 22, 2007 1:40 pm
by Zong
Hi.
Sorry, for my eng.
My device suddenly stopped working.
I used it within several months IL2. Now the startup game, green LED lights for a couple of seconds and disappears. Only the blue LED flashes. In programs written "no data" and click "traking" nothing. Reinstall programm and the use of other USB not help.
my configuration Win XP SP2
MSI K9N Neo
AMD 4600 +
2 GB Ram
7900 GTX
Re: TrackIR4 not working
Posted: Sun Sep 23, 2007 1:35 am
by Zong
Reinstall Windows is done, but no changes.
Re: TrackIR4 not working
Posted: Mon Sep 24, 2007 12:19 pm
by VincentG
What version of the TrackIR software are you running?
Have you made any changes to the system recently?
Have you tried the TrackIR on another system?
Are you plugging in directly to the system, or are you using a hub?
Have you tried turn off any kind of power save feature for your USB ports?
In the "Device Manager" you can right click the "USB Root Hub"(s), that show, and then select properties. On the power management tab, uncheck the box that allows the computer to turn off the USB port to save power (i.e. uncheck the box). Sometimes that has an impact on the connectivity of the devices.
Re: TrackIR4 not working
Posted: Mon Sep 24, 2007 2:13 pm
by Zong
What version of the TrackIR software are you running?
TrackIR_4.1.030.Final.B
Have you made any changes to the system recently?
No. Only, what i can remember, it's install games: FSX and LockOn.
Have you tried the TrackIR on another system?
No, only change OS on my PC.
Are you plugging in directly to the system, or are you using a hub?
direct in matherboard.
Have you tried turn off any kind of power save feature for your USB ports?
In the "Device Manager" you can right click the "USB Root Hub"(s), that show, and then select properties. On the power management tab, uncheck the box that allows the computer to turn off the USB port to save power (i.e. uncheck the box). Sometimes that has an impact on the connectivity of the devices.
http://www.elite-games.ru/conference/al ... c_id=11567
Re: TrackIR4 not working
Posted: Mon Sep 24, 2007 2:17 pm
by VincentG
Can you test the unit, on another system?
Re: TrackIR4 not working
Posted: Tue Sep 25, 2007 9:03 am
by Zong
Ok, i try it on my work computer. But it's very old PC.
Re: TrackIR4 not working
Posted: Tue Sep 25, 2007 12:21 pm
by VincentG
At this point, we just need to isolate the issue to either the system, or the TrackIR unit....
Re: TrackIR4 not working
Posted: Wed Sep 26, 2007 8:03 am
by Zong
Unfortunately, no luck. The same problem on my work PC =\
Re: TrackIR4 not working
Posted: Wed Sep 26, 2007 11:30 am
by VincentG
Please send your serial number, and description of your issue to
support@naturalpoint.com