TIR 4 Poduct degrade

[matt22scotland]

i bought my TIR 4 about a year half ago i was a very satisfied customer.
when one day whilst repositioning my TIR the mounting point between it and the stand broke.
i managed to place the TIR back on the stand and it held itself in place by gravity also at this time i noticed a small hairline crack on the plastic lens face of the sensor.
i resumed my game play as it did not seem to effect the performance of the device.
over the next coming months the device performance degraded to such a point it is almost impossible to use this device.
the TIR just does not see my pitch inputs accurately.
I dont get the full range of movement and the movement seems to be jumpy for what movement i do get.
Having spent alot of money on this device i expected better in the way of prformance and harware manufacturing to expect this device to last a life time.

[VincentG]

Please send the following info to support.........

1 - What version of the TrackIR software are you running?

2 - What version of Windows?

3 - Are you running any Anti-virus/Firewall software?

4 - In the following folder location, C:\Program Files\NaturalPoint\TrackIR4\Profiles, what is the file size for each profile?

5 - Have you made any changes to the system recently?

6 - Have you tried the TrackIR on another system?

7 - What is the Serial # of the device?
It should be located on the end of the cable, near the USB plug, or on the underside of the device.

8 - Could you attach a screen shot of your Device Manager (showing USB), and tracking screen (TrackIR software -> View -> Tracking)?

[guybo]

Funny, I have had mine a year and it hasn't magically broken even once.

Devices don't just break out of nowhere...

[matt22scotland]

guybo what are you implying?
R.T.F.Q then you will understand how it broke.
and yes things can just brake.
if you haven't got anything helpful to contribute then don't bother.
i did not ask the question to be bombarded with crap from the likes of you!.

OUT

[matt22scotland]

Hello Vincent,

did you get my email response?

regards Matt

[VincentG]

Lets try to keep it civilized........