4.1.0.30 finalB not working

glen73
Posts: 12
Joined: Tue Oct 17, 2006 5:42 am

Re: 4.1.0.30 finalB not working

Post by glen73 » Mon Jan 07, 2008 6:24 pm

i already tried that and did it again just to be sure, im going to try on a 3rd computer. I havent installed any new programs that is new to tir so to speak.

glen73
Posts: 12
Joined: Tue Oct 17, 2006 5:42 am

Re: 4.1.0.30 finalB not working

Post by glen73 » Mon Jan 07, 2008 6:53 pm

Still the same issues, i installed the drivers, rebooted, turned the computer off, plugged in the unit, turned on the computer, windows reconized the tir4, installed the tir4 drivers, rebooted again just to be sure, clicked on the tir icon and the same problem. what could cause this? has the unit become faulty all by itself?

glen73
Posts: 12
Joined: Tue Oct 17, 2006 5:42 am

Re: 4.1.0.30 finalB not working

Post by glen73 » Wed Jan 09, 2008 3:57 pm

As an act of good faith will naturalpoint be looking into my problem, I know i have had the unit for 14 months which by my calculations is 2 months over the expirey date. But i would have expected a longer life span than 14 months. It had been working perfectly aswell i might add. To look at the unit it still looks brandnew.

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: 4.1.0.30 finalB not working

Post by VincentG » Wed Jan 09, 2008 4:25 pm

What was the purchase date?

glen73
Posts: 12
Joined: Tue Oct 17, 2006 5:42 am

Re: 4.1.0.30 finalB not working

Post by glen73 » Wed Jan 09, 2008 4:50 pm

14/10/06 or as you guys put it 10/14/06 :)

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: 4.1.0.30 finalB not working

Post by VincentG » Wed Jan 09, 2008 5:27 pm

Ouch........

glen73
Posts: 12
Joined: Tue Oct 17, 2006 5:42 am

Re: 4.1.0.30 finalB not working

Post by glen73 » Wed Jan 09, 2008 6:17 pm

I wouldnt think a product 2 months out of warranty should become faulty. Im sure you would expect your products to last longer than 12 months. For a product that doesnt suffer any wear or tear im very concerned. So could you please re-interate on what 'ouch.....' means.

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: 4.1.0.30 finalB not working

Post by VincentG » Wed Jan 09, 2008 6:36 pm

Well, unfortunately it is outside of the 1 year warranty period, and my hands are fairly tied in regards to it. It looks like it might be some type of firmware chip, which has had a hardware failure, and unfortunately sometimes that happens.

glen73
Posts: 12
Joined: Tue Oct 17, 2006 5:42 am

Re: 4.1.0.30 finalB not working

Post by glen73 » Wed Jan 09, 2008 6:58 pm

legally this is correct but morally i think natural point dont give a damn. 2 months......

Ala13_Kokakolo
Posts: 13
Joined: Tue Jan 08, 2008 2:02 pm

Re: 4.1.0.30 finalB not working

Post by Ala13_Kokakolo » Thu Jan 10, 2008 5:08 am

Same here glen...

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