TrackIr 4 device not detected, blue led flashing

zcakd94
Posts: 11
Joined: Thu Feb 26, 2009 7:21 am

Re: TrackIr 4 device not detected, blue led flashing

Post by zcakd94 » Mon Mar 02, 2009 3:46 pm

Well my warranty runs out on the 6th march but I have been trying to get information for a while now ..over a week actually!? Anyway this can be considered?? If not is there anyway of repairing the tracker or is it a complete loss?

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: TrackIr 4 device not detected, blue led flashing

Post by VincentG » Mon Mar 02, 2009 3:48 pm

They should be covering the unit for 1 full year, from the purchase date.

If they still refuse to cover you, please forward their email response to support@naturalpoint.com along with the serial number of your TrackIR, and we will look into the matter.

zcakd94
Posts: 11
Joined: Thu Feb 26, 2009 7:21 am

Re: TrackIr 4 device not detected, blue led flashing

Post by zcakd94 » Mon Mar 02, 2009 5:51 pm

I have asked them twice and they gave the same reply saying that they only "give out warranty of 6 months on hardware"..... I will forward all emails

zcakd94
Posts: 11
Joined: Thu Feb 26, 2009 7:21 am

Re: TrackIr 4 device not detected, blue led flashing

Post by zcakd94 » Mon Mar 02, 2009 6:17 pm

i have sent out the email....thanks for your quick responses

tom_muc
Posts: 7
Joined: Sun Dec 21, 2008 4:38 pm

Re: TrackIr 4 device not detected, blue led flashing

Post by tom_muc » Thu Apr 23, 2009 10:16 am

Hi Vincent,

TrackIR Nr. 4 (!!) is dead. Ser. Nr: xxxxx

- Worked fine for exactly 16.9 Flight Hours in Freefalcon5 :-(
- Because of my lost confidence in this hardware I plugged in the device ONLY when I used to fly. ..

- So the lifetime was 20 hours!
- The sign of desease are new: nothing, NO flashing, NO current on USB,
- NO DEVICE DETECTED --> WHAT NOW, Vincent?

And please: Spare me with Software/Bios/Driver etc! My hardware spec is described in this thread, the camera was plugged in a USB hub. This was your advice.

Any ideas? Thanks!

tom_muc

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: TrackIr 4 device not detected, blue led flashing

Post by VincentG » Thu Apr 23, 2009 11:05 am

What type of hub are you using?

tom_muc
Posts: 7
Joined: Sun Dec 21, 2008 4:38 pm

Re: TrackIr 4 device not detected, blue led flashing

Post by tom_muc » Thu Apr 23, 2009 12:11 pm

Hi Vincent,

what exactly do you mean with "type"? It's one with 6 ports and own supply...

tom_muc

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: TrackIr 4 device not detected, blue led flashing

Post by VincentG » Thu Apr 23, 2009 12:13 pm

Manufaturer?

tom_muc
Posts: 7
Joined: Sun Dec 21, 2008 4:38 pm

Re: TrackIr 4 device not detected, blue led flashing

Post by tom_muc » Thu Apr 23, 2009 12:14 pm

Conrad Electronic model: 501719BADA

tom_muc
Posts: 7
Joined: Sun Dec 21, 2008 4:38 pm

Re: TrackIr 4 device not detected, blue led flashing

Post by tom_muc » Fri Apr 24, 2009 8:41 am

Hi Vincent,
any hints?

tom_muc

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