TrackIR Camera not starting

coolts
Posts: 1
Joined: Wed Mar 03, 2010 4:44 am

TrackIR Camera not starting

Post by coolts » Fri May 14, 2010 9:05 am

Mostly after PC goes to sleep but not always.

Open software, no objects being tracked.

Not using Hub

If i close and reopen the software 1 or 2 times the camera kicks in.

Annoying

win7x64, latest drivers, USB power-down disabled

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: TrackIR Camera not starting

Post by VincentG » Tue May 18, 2010 1:09 pm

What version of the TrackIR software are you using?

sachmoz
Posts: 3
Joined: Sat Jul 17, 2010 3:32 am

Re: TrackIR Camera not starting

Post by sachmoz » Sat Jul 17, 2010 3:39 am

I'm having this same problem. When I start the TrackIR software I have to quit out and restart it 3-5 times before the red LEDs light up and it starts working.

I'm on Windows Vista Ultimate and I'm using TrackIR software version 5.0.300 (Build 6225). I never used to have this problem with the old software, but I haven't used it for about 12 months, and only starting using it again in the last week after re-installing the OS and getting the latest TrackIR software.

It sounds like quite a few people are having the same problem. Is there a solution? Thanks.

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: TrackIR Camera not starting

Post by VincentG » Mon Jul 19, 2010 11:47 am

Are you connected directly to the PC, or using a hub?

Is this a laptop/desktop system?

Have you tried turn off any kind of power save feature for your USB ports?

In the "Device Manager" you can right click the "USB Hub"(s) that show and turn off the power saving feature that turn those ports off when idle. Sometimes that has an impact on the connectivity of the devices.

sachmoz
Posts: 3
Joined: Sat Jul 17, 2010 3:32 am

Re: TrackIR Camera not starting

Post by sachmoz » Wed Jul 21, 2010 12:54 pm

Thanks for the reply.

I have a desktop system and the device is connected directly to it, not through a separate hub.

Power saving is turned off for all the USB hubs in device manager.

Jason

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: TrackIR Camera not starting

Post by VincentG » Wed Jul 21, 2010 1:14 pm

Do you have access to an external USB hub, with its own power supply, that you can try?

Do you have the latest motherboard bios, USB drivers installed?

sachmoz
Posts: 3
Joined: Sat Jul 17, 2010 3:32 am

Re: TrackIR Camera not starting

Post by sachmoz » Fri Jul 23, 2010 6:39 am

Yes, I have a powered USB hub. I've been trying a different USB port on my PC and so far it has been OK. If I have problems I'll try the USB hub. Many thanks.

vigo
Posts: 2
Joined: Sat Sep 16, 2006 12:52 am

Re: TrackIR Camera not starting

Post by vigo » Sun Oct 03, 2010 10:12 am

same here
win7 x64
track ir v5 software

any updates on this issue ?

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: TrackIR Camera not starting

Post by VincentG » Mon Oct 04, 2010 2:06 pm

Laptop/desktop system?

Are you placing the system in standby, or powering it completely down?

vigo
Posts: 2
Joined: Sat Sep 16, 2006 12:52 am

Re: TrackIR Camera not starting

Post by vigo » Mon Oct 18, 2010 9:47 am

desktop /win7

the behaviour after a complete reboot is that I have to start,end, restart te trackir software in order to get the leds up

when I put my system in standbye and trackir is functional or has been functional at that time: I can just start the program and all is ok

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